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The antecedents of relationship commitment in the management of relationships in business-to-business (B2B) financial services
Theron, Edwin; Terblanche, Nic; Boshoff, Christo - In: Journal of marketing management : MM 24 (2008) 9, pp. 997-1011
Persistent link: https://www.econbiz.de/10008416671
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Improved scale development in marketing: An empirical illustration
Terblanche, Nic S.; Boshoff, Christo - In: International journal of market research : JMRS ; the … 50 (2008) 1, pp. 105-120
Persistent link: https://www.econbiz.de/10007908807
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Measuring Consumer Ethnocentrism in a Developing Context: An Assessment of the Reliability, Validity and Dimensionality of the CETSCALE
Pentz, Chris; Terblanche, Nic S.; Boshoff, Christo - In: Journal of transnational management : the official … 18 (2013) 3, pp. 204-218
Persistent link: https://www.econbiz.de/10010168396
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A Neurophysiological Assessment of Consumers’ Emotional Responses to Service Recovery Behaviors
Boshoff, Christo - In: Journal of service research : JSR 15 (2012) 4, pp. 401-414
Persistent link: https://www.econbiz.de/10010036790
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A re-assessment and refinement of RECOVSAT: An instrument to measure satisfaction with transaction-specific service recovery
Boshoff, Christo - In: Managing service quality : MSQ ; an international journal 15 (2005) 5, pp. 410-425
Persistent link: https://www.econbiz.de/10007148336
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Compensation, esteem valence and job performance: an empirical assessment of Alderfer's ERG theory
Arnolds, C.A.; Boshoff, Christo - In: The international journal of human resource management 13 (2002) 4, pp. 697-719
Persistent link: https://www.econbiz.de/10007166504
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The Impact of Multiple Commitments on Intentions to Resign: An Empirical Assessment
Boshoff, Christo; Mels, Gerhard - In: British journal of management : BJM 11 (2000) 3, pp. 255
Persistent link: https://www.econbiz.de/10007178031
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An experimental study of service recovery options
Boshoff, Christo - In: International journal of service industry management : IJSIM 8 (1997) 2, pp. 110-130
Persistent link: https://www.econbiz.de/10007130785
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Quality perceptions in the financial services sector: The potential impact of internal marketing
Boshoff, Christo; Tait, Madéle - In: International journal of service industry management : IJSIM 7 (1996) 5, pp. 5-31
Persistent link: https://www.econbiz.de/10007134282
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The influence of selected antecedents on frontline staff's perceptions of service recovery performance
Boshoff, Christo; Allen, Janine - In: International journal of service industry management : IJSIM 11 (2000) 1, pp. 63-90
Persistent link: https://www.econbiz.de/10007119216