Kim, Jung-Hwan; Kim, Minjeong; Lennon, Sharron J. - In: International Journal of Service Science, Management, … 9 (2018) 1, pp. 24-40
This article takes a longitudinal approach to examine the evolution of e-retail sites in reference to service delivery performance. Using a content analysis approach, product-related e-service attributes currently available on women's apparel websites were identified and quantified in order to...