This article investigates the importance of the supplier management process in the quality of the final product. A methodology is developed to analyze the variables involved in the supplier management process and it is illustrated with a case study of the chair manufacturing industry. Research...

Purpose – To use quality function deployment (QFD)/benchmarking for building an optimal activity‐based costing (ABC) model using baseline information from five different Spanish hospitals. Design/methodology/approach – The customer satisfaction benchmarking process in QFD is discussed...

Purpose – The purpose of this paper is to investigate the impact of electronic procurement technologies on procurement practices (PPR) and procurement performance (PP). Design/methodology/approach – This paper posits a model of the relationships between e‐procurement technology (EPT)...

Purpose – This research aims to report the findings of an exploratory survey administered in the USA, Spain and Costa Rica on leaders' behavior. The purpose of the survey is to understand any differences in transformational leader behavior in three different countries....