An alternative approach in service quality : an e-banking case study
Marvin E. González, Rene Dentiste Mueller and Rhonda W. Mack
| Year of publication: |
2008
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|---|---|
| Authors: | González, Marvin E. ; Mueller, Rene Dentiste ; Mack, Rhonda W. |
| Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 15.2008, 1, p. 41-58
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| Subject: | Electronic Banking | Electronic banking | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003783523