Zou, Tracy X.P.; Snell, Robin S.; Y.L. Chan, Maureen; … - In: Leadership & Organization Development Journal 39 (2018) 6, pp. 745-761
Purpose: The purpose of this paper is to identify attributes and practices that are salient for effectiveness in middle- and senior-level service leadership positions. Design/methodology/approach: Critical incident interviews were conducted with 17 key informants, who were service leaders in...