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Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology
Kristensen, Kai; Martensen, Anne; Gronholdt, Lars - In: Total quality management 11 (2000) 7, pp. 1007-1016
Persistent link: https://www.econbiz.de/10007178164
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The drivers of customer satisfaction and loyalty: cross-industry findings from Denmark
Martensen, Anne; Gronholdt, Lars; Kristensen, Kai - In: Total quality management 11 (2000) 4, pp. 544-553
Persistent link: https://www.econbiz.de/10007180281
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Marketing redefined: changes and challenges
Gronholdt, Lars; Martensen, Anne - In: The marketing review 5 (2005) 2, pp. 101-109
Persistent link: https://www.econbiz.de/10006015619
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Customer satisfaction and business performance
Kristensen, Kai; Martensen, Anne; Grønholdt, Lars - In: Business performance measurement : theory and practice, (pp. 279-294). 2002
Persistent link: https://www.econbiz.de/10001661978
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Measuring customer satisfaction: a key dimension of business performance
Kristensen, Kai; Martensen, Anne; Groenholdt, Lars - In: International journal of business performance management 2 (2000) 1-3, pp. 157-170
Persistent link: https://www.econbiz.de/10006041932
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Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Measuring the impact of buying behaviour...
Kristensen, Kai; Martensen, Anne; Grønholdt, Lars - In: Total quality management 10 (1999) 4-5, pp. S602
Persistent link: https://www.econbiz.de/10007185864
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Diskriminantalysen som mikroøkomisk problem
Kristensen, Kai - In: Nationaløkonomisk tidsskrift 118 (1980) 2, pp. 224-232
Persistent link: https://www.econbiz.de/10002259244
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Relationen mellem preis og egenskaber på parcelhusmarkedet i perioden 1974-1978
Kristensen, Kai - In: Erhvervsøkonomisk tidsskrift 46 (1983) 2, pp. 49-60
Persistent link: https://www.econbiz.de/10002259302
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Diskriminantalysen som mikroøkomisk problem
Kristensen, Kai - In: Nationaløkonomisk tidsskrift 118 (1980) 2, pp. 224-232
Persistent link: https://www.econbiz.de/10009937718
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How citizen influencers persuade their followers
Martensen, Anne; Brockenhuus-Schack, Sofia; Zahid, … - In: Journal of Fashion Marketing and Management: An … 22 (2018) 3, pp. 335-353
Purpose: The purpose of this paper is to investigate how today’s new type of opinion leaders, “Citizen Influencers” (CIs), persuade their followers by exploring which characteristics contribute to their persuasiveness. Design/methodology/approach: Combining theories within opinion...
Persistent link: https://www.econbiz.de/10012074792