The area of business process management (BPM) is a relatively new field and there is little academic literature on the subject. This paper critically examines the literature to pinpoint BPM definitions, approaches and principles. A study is reported of a business unit of a “world class”...

This paper examines two research questions. First, is a re‐engineered company a suitable platform for the subsequent application of TQM principles? Second, is BPR an appropriate means to transform an organisation operating along traditional lines into one which is managed using TQM principles?...

Examines a range of reasons relating to ISO 9000 series certification and the implementation of total quality management (TQM). Identifies five different types of strategies in relation to the approach taken to ISO 9000 series certification and defines their key characteristics. Also identifies...

The aim of the research reported in this paper is to assess the relative value of the 2000 version of the ISO 9000 series of quality management system standards in comparison to the 1994 version. 773 organisations in the Netherlands which have all been certified to the ISO 9000 standard were...

Quality Circles are organisational options that are aimed at helping employees at all levels to achieve greater job satisfaction; they seek to increase productivity and product quality through direct employee participation. The underlying assumption is that such participation will result in...

The management of quality is a major consideration in the factors governing the demand for products and extends into all parts of the company. This was the theme of the National Quality Campaign, launched by Lord Cockfield in April 1983. One initiative of the campaign was to hold a series of...