Purpose This study investigates the role of coworker and supervisor support on three aspects of burnout (emotional exhaustion, depersonalization, perceived lack of personal accomplishment) and job satisfaction. The authors argue that different sources of social support at work can influence...

Purpose The purpose of this paper is to identify various issues and challenges humanitarian supply chain faces on the ground level. The paper aims at defining the major problems and searching for their possible solutions with the help of available literature and interaction of ground level...

Purpose Indian IPO (Initial Public Offer) market has witnessed huge fluctuations in the post-SEBI (Securities Exchange Board of India) era. Although several new issues have entered the market during this period, yet only a few of them have managed to survive well. A lot of researchers have...

Supply chains (SC) are generally complex and are characterized by numerous activities spread over multiple functions and organizations, which pose interesting challenges for effective SC coordination. To meet these challenges, SC members must work towards a unified system and coordinate with...

The public sector passenger transport has been crucial sector for transportation of people in developing countries like India. But there is less emphasis on customer expectations in this sector. This study aims at evaluating the customer expectations of this service sector in India. A...

This paper presents a study of comparison of the importance attached by the service providers’ and the customers’ with respect to eighteen service characteristics towards the public transportation services provided by a bus company. The survey was conducted in three bus depots in one...

This paper presents a framework for measurement of manufacturing competence and business performance. This framework is applied to compute Manufacturing Competence Index and Business Performance Index, based on an extensive survey of Indian manufacturing companies. The study included companies...