We investigate when and how an original equipment manufacturer (OEM) should offer a trade-in rebate to recover used products, in order to achieve better price discrimination and weaken competition from third-party remanufacturers (3PRs). This paper is motivated by a major IT equipment OEM, which...

Several auto manufacturers have recently introduced car sharing programs. Although the structure of most programs is the same, there is no clear dominant strategy regarding the type of vehicles OEMs should provide through car sharing. In this paper, we consider an OEM who contemplates car...

Estimating customer demand for revenue management solutions faces two main hurdles: unobservable no-purchases and non-homogenous customer populations with varying preferences. We propose a novel and practical estimation and segmentation methodology that overcomes both challenges simultaneously....

The inventory and revenue management models most commonly taught in the operations management and industrial engineering disciplines typically assume that the demand for a product is easily estimated and is independent of competing products offered through the same channel. In this chapter, we...

The authors investigate conditions under which it is optimal for a service firm to disclose error-free delivery-time performance information or to allow consumers to rely on error-prone proxies that are typically available to them. Proxies are allowed to exhibit different degrees and forms of...