Purpose: The purpose of this paper is to examine the dimensions of e-service quality, its effects on e-satisfaction and e-trust and its impact on behavioural and attitudinal loyalty in Jordanian youth users of online retailing. Design/methodology/approach: The scale proposed in this study has...

Purpose: Although most research considers organizational learning as an antecedent of innovation, the relationship is complex and could be reciprocal. Therefore, more research is needed on the profit gained from the learning and organization acquires from its innovation activities. Using the...

Purpose: This paper aims to report the findings of a study examining the relationship between different leadership styles and engagement through the mediating role of proactive personality. Design/methodology/approach: Servant leadership, paradoxical leadership, authentic leadership, employee...

Purpose: This paper aims to investigate whether and under what conditions open innovation (OI) drives innovation performance (IP) in the financial sector. To this end, the paper first analyzes in-depth the indirect effect of overcoming two attitudinal mediators, namely, not-invented-here...