Ruales Guzmán, Bertha Viviana; Brun, Alessandro; … - In: International Journal of Productivity and Performance … 68 (2019) 4, pp. 675-698
Purpose: The purpose of this paper is threefold: first, to analyse the current state of the literature on the relationship between quality management (QM) and productivity as a performance indicator; second, to identify the key constructs of QM practices related to productivity; and, finally,...