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Understanding and profitably managing customer loyalty

Gee, Robert; Coates, Graham; Nicholson, Mike - In: Marketing intelligence & planning 26 (2008) 4-5, pp. 359-374

Persistent link: https://www.econbiz.de/10008099980

Understanding and profitably managing customer loyalty

Gee, Robert; Coates, Graham; Nicholson, Mike - In: Marketing Intelligence & Planning 26 (2008) 4, pp. 359-374

Purpose – The purpose of the paper is to draw together the salient issues surrounding customer loyalty and customer relationship management (CRM) into a single coherent discussion. Various schools of academic thought are examined. The paper concludes with practical implications for managers....

Persistent link: https://www.econbiz.de/10014946113

Center for Interfacial Engineering: an experiment in building industry-university partnerships

Evans, D.Fennel; Starbuck, Elizabeth; Kiresuk, Thomas J.; … - In: International journal of technology management : IJTM 8 (1993) 6-8, pp. 622-651

Persistent link: https://www.econbiz.de/10007016697

A simulation model to enable the optimization of ambulance fleet allocation and base station location for increased patient survival

McCormack, Richard; Coates, Graham - In: European journal of operational research : EJOR 247 (2015) 1, pp. 294-309

Persistent link: https://www.econbiz.de/10011347099

Online optimization of casualty processing in major incident response : an experimental analysis

Wilson, Duncan T.; Hawe, Glenn I.; Coates, Graham; … - In: European journal of operational research : EJOR 252 (2016) 1, pp. 334-348

Persistent link: https://www.econbiz.de/10011449501

A multi-objective combinatorial model of casualty processing in major incident response

Wilson, Duncan T.; Hawe, Glenn I.; Coates, Graham; … - In: European journal of operational research : EJOR 230 (2013) 3, pp. 643-655

Persistent link: https://www.econbiz.de/10009779859

A multi-objective combinatorial model of casualty processing in major incident response

Wilson, Duncan T.; Hawe, Glenn I.; Coates, Graham; … - In: European journal of operational research : EJOR 230 (2013) 3, pp. 643-655

Persistent link: https://www.econbiz.de/10010140285

Distributed design coordination

Whitfield, Ian; Duffy, Alex B.; Coates, Graham; Hills, … - In: Research in engineering design : theory, applications, … 13 (2001) 4, pp. 243

Persistent link: https://www.econbiz.de/10007111131

Coordination Approaches and Systems - Part II: An Operational Perspective

Coates, Graham; Whitfield, Robert Ian; Duffy, Alex H.B.; … - In: Research in engineering design : theory, applications, … 12 (2000) 2, pp. 73-89

Persistent link: https://www.econbiz.de/10007116544

Coordination Approaches and Systems - Part I: A Strategic Perspective

Whitfield, Robert Ian; Coates, Graham; Duffy, Alex H.B.; … - In: Research in engineering design : theory, applications, … 12 (2000) 1, pp. 48

Persistent link: https://www.econbiz.de/10007117826