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The impact of IT and customer orientation on building trust and commitment in the supply chain
Frasquet Deltoro, Marta; Cervera, Amparo; Gil, Irene - In: The international review of retail, distribution and … 18 (2008) 3, pp. 343-359
Persistent link: https://www.econbiz.de/10003757777
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Benchmarking the port services: a customer oriented proposal
Cuadrado, Manuel; Frasquet, Marta; Cervera, Amparo - In: Benchmarking: An International Journal 11 (2004) 3, pp. 320-330
In recent years, ports have experienced a period of significant growth and development along with intense inter‐port rivalry as a consequence of intermodality and hinterland development. It is therefore vital that port management bodies define and implement suitable strategies. This paper aims...
Persistent link: https://www.econbiz.de/10014683242
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The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Gil Saura, Irene; Berenguer Contrí, Gloria; Cervera, Amparo - In: Industrial marketing management : the international … 37 (2008) 8, pp. 921-939
Persistent link: https://www.econbiz.de/10003793433
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The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Gil, Irene; Berenguer, Gloria; Cervera, Amparo - In: Industrial marketing management : the international … 37 (2008) 8, pp. 921-939
Persistent link: https://www.econbiz.de/10008143000
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The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Gil, Irene; Berenguer, Gloria; Cervera, Amparo - In: Industrial marketing management : the international … 37 (2008) 8, pp. 921-940
Persistent link: https://www.econbiz.de/10008897125
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Information and communication technologies in marketing channels : product considerations
Gil Saura, Irene; Frasquet Deltoro, Marta; Riuz-Molina, … - In: Advanced technologies management for retailing : …, (pp. 87-104). 2011
Persistent link: https://www.econbiz.de/10009375403
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Spain
Frasquet, Marta; Gil, Irene; Mollá, Alejandro - In: Retailing in the European Union : structures, …, (pp. 126-154). 2003
Persistent link: https://www.econbiz.de/10001751417
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La producción científica sobre distribución comercial en España, 1990 - 2000
Vallet Bellmunt, Teresa; Frasquet Deltoro, Marta; Gil … - In: Información comercial española : ICE : revista de … (2002), pp. 119-139
Persistent link: https://www.econbiz.de/10001729987
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Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms' performance
Cantó-Primo, Mónica; Gil Saura, Irene; Frasquet … - In: Service business 18 (2024) 1, pp. 81-100
Persistent link: https://www.econbiz.de/10014504720
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Research trends in retailing - a comparative approach: Spain-Europe-USA
Frasquet, Marta; Gil, Irene; Mollá, Alejandro; Vallet, … - In: International journal of retail & distribution management 30 (2002) 8-9, pp. 383-393
Persistent link: https://www.econbiz.de/10006439903