Similar Search Results

Pricing and Capacity Sizing of a Service Facility: Customer Abandonment Effects

Lee, Chihoon; Ward, Amy R. - In: Production and Operations Management 28 (2019) 8, pp. 2031-2043

Persistent link: https://www.econbiz.de/10012096277

Approximating the GI/GI/1+GI queue with a nonlinear drift diffusion : hazard rate scaling in heavy traffic

Reed, J. E.; Ward, Amy R. - In: Mathematics of operations research 33 (2008) 3, pp. 606-644

Persistent link: https://www.econbiz.de/10003766306

Managing service systems with an offline waiting option and customer abandonment

Kostami, Vasiliki; Ward, Amy R. - In: Manufacturing & service operations management : M & SOM 11 (2009) 4, pp. 644-656

Persistent link: https://www.econbiz.de/10008666611

Asymptotically optimal admission control of a queue with impatient customers

Ward, Amy R.; Kumar, Sunil - In: Mathematics of operations research 33 (2008) 1, pp. 167-202

Persistent link: https://www.econbiz.de/10003687634

Staffing call centers with uncertain arrival rates and co-sourcing

Levent Koçağa, Yaşar; Armony, Mor; Ward, Amy R. - In: Production and operations management : an international … 24 (2015) 7, pp. 1101-1117

Persistent link: https://www.econbiz.de/10011309925

Threshold routing to trade off waiting and call resolution in call centers

Zhan, Dongyuan; Ward, Amy R. - In: Manufacturing & service operations management : M & SOM 16 (2014) 2, pp. 220-237

Persistent link: https://www.econbiz.de/10010367159

Routing and staffing when servers are strategic

Gopalakrishnan, Ragavendran; Doroudi, Sherwin; Ward, Amy R. - In: Operations research 64 (2016) 4, pp. 1033-1050

Persistent link: https://www.econbiz.de/10011538594

Dynamic Scheduling of a Two-Server Parallel Server System with Complete Resource Pooling and Reneging in Heavy Traffic : Asymptotic Optimality of a Two-Threshold Policy

Ghamami, Samim - 2013

We consider a dynamic control problem for a parallel server system commonly known as the N-system. An N-system is a two-server parallel server system with two job classes, one server that can serve both classes, and one server that can only serve one class. We assume that jobs within each class...

Persistent link: https://www.econbiz.de/10013073715

Dynamic scheduling of a two-server parallel server system with complete resource pooling and reneging in heavy traffic : asymptotic optimality of a two-threshold policy

Ghamami, Samim; Ward, Amy R. - In: Mathematics of operations research 38 (2013) 4, pp. 761-824

Persistent link: https://www.econbiz.de/10010210713

On the control of fork-join networks

Özkan, Erhun; Ward, Amy R. - In: Mathematics of operations research 44 (2019) 2, pp. 532-564

Persistent link: https://www.econbiz.de/10012028633