Demonstrates how different forms of assembly organization can be classified on the basis of three structural characteristics and analyses the possible relationships between these characteristics and the various dimensions of competitive advantage. Uses the resulting model of the “assembly...

Using qualitative methodology in the form of semi-structured and in-depth interviews, this paper aims to understand the nature of relationship among hotel housekeeping managers, their partner agency managers, and their flexible workers. Based upon the interviewees’ responses and other...

This work analyses make or buy decisions from the transaction cost economics perspective and the resource-based view of the firm. The aim is to analyse the extent to which the presumptions of the two theories are valid in the service sector in terms of specific assets. The study was conducted on...

Replaced with revised version of paper on 09/29/09. Former title: Mergers, Price Competition for the U.S. Carbonated Soft Drink Industry

Consumer demand analysis attracts considerable attention. It remains an open question, however, whether estimating demand with aggregate data is reliable when disaggregate store-level data is given. Demand models may produce biased results when applied to data aggregated across stores with...

Purpose This paper aims to shed light on differences in the patterns of online rating behavior that Chinese- and English-speaking travelers adopt when making hotel reviews on TripAdvisor. Design/methodology/approach A dual analysis was conducted on 800 online reviews for eight hotel brands. The...

Purpose This study aims to develop an assessment scale for university service quality (university SQ) and examine University Service Quality assessment model (UNIQUAL) of higher education during the pandemic. Design/methodology/approach Two studies applied a mixed-method design to develop and...