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The Impact of Service Improvisation Competence on Customer Satisfaction: Evidence from the Hospitality Industry

Secchi, Enrico; Roth, Aleda; Verma, Rohit - In: Production and Operations Management 28 (2018) 6, pp. 1329-1346

Persistent link: https://www.econbiz.de/10012096217

Being on the Productivity Frontier: Identifying “Triple Aim Performance” Hospitals

Roth, Aleda; Tucker, Anita L.; Venkataraman, Sriram; … - In: Production and Operations Management (2019)

Persistent link: https://www.econbiz.de/10012096267

The effect of service improvisation competence on hotel performance

Secchi, Enrico; Roth, Aleda; Verma, Rohit - In: International Journal of Operations & Production Management 40 (2020) 3, pp. 245-270

Purpose: The development of a service improvisation competence (Serv-IC), operationally defined as “the systemic ability of a service firm’s employees to deviate from established service delivery processes and routines to respond in a timely manner to unforeseen events using available...

Persistent link: https://www.econbiz.de/10012185664

Knowledge‐Based View of the Use of an Intermediary in New Product Manufacturing Outsourcing

Chen, Qiong; Özkan‐Seely, Gülru; Wang, Shouqiang; … - In: Decision Sciences 53 (2020) 5, pp. 856-895

Persistent link: https://www.econbiz.de/10012408722

A Tale of Two Food Chains : The Duality of Practices on Well‐being

Roth, Aleda; Zheng, Yanchong - In: Production and Operations Management 30 (2021) 3, pp. 783-801

Persistent link: https://www.econbiz.de/10012410452

The myth of the dragon : operations management in today's China

Flynn, Barbara Bechler; Zhao, Xiande; Roth, Aleda - In: Business horizons 50 (2007) 3, pp. 177-183

Persistent link: https://www.econbiz.de/10003462806

Common method bias in regression models with linear, quadratic, and interaction effects

Siemsen, Enno; Roth, Aleda; Oliveira, Pedro - In: Organizational research methods : ORM 13 (2010) 3, pp. 456-476

Persistent link: https://www.econbiz.de/10003992944

Introduction to special issue on POM research on emerging markets

Iyer, Ananth V.; Lee, Hau Leung; Roth, Aleda - In: Production and operations management : an international … 22 (2013) 2, pp. 233-235

Persistent link: https://www.econbiz.de/10009745666

Knowledge creation and dissemination in operations and supply chain management

Roth, Aleda; Singhal, Jaya; Singhal, Kalyan; Tang, … - In: Production and operations management : an international … 25 (2016) 9, pp. 1473-1488

Persistent link: https://www.econbiz.de/10011595418

Commentary on knowledge creation and dissemination in operations and supply chain management

Starr, Martin Kenneth - In: Production and operations management : an international … 25 (2016) 9, pp. 1489-1492

Persistent link: https://www.econbiz.de/10011595419