Predictive process monitoring aims at forecasting the behavior, performance, and outcomes of business processes at runtime. It helps identify problems before they occur and re-allocate resources before they are wasted. Although deep learning (DL) has yielded breakthroughs, most existing...

Business process management (BPM) is a mature discipline that drives corporate success through effective and efficient business processes. BPM is commonly structured via capability frameworks, which describe and bundle capability areas relevant for implementing process orientation in...

Trotz der Wichtigkeit kontinuierlicher Prozessverbesserungen undder Höhe entsprechender Investitionen, werden Prozessverbesserungsmaßnahmeni. d. R. auf Basis von Plausibilitätsüberlegungenoder Kriterien geplant, die nur bedingt mit marktwirtschaftlichenUnternehmenszielen konform sind. Vor...

Schätzungen zufolge erfüllen mehr als 50 % aller CRM-Projekte (Customer Relationship Management)nicht die in sie gesteckten Erwartungen – trotzdem steckt die Wirtschaftlichkeitsanalysevon CRM-Systemen noch in den Kinderschuhen. Dies verwundert umso mehr, macht man sichbewusst, dass eine...

Despite substantial investments in business process management (BPM), every organization experiences deviant processes, i.e., processes that show different behavior than intended. Thus, process deviance is an essential topic of BPM research and practice. Today, research on process deviance is...

Organizational ambidexterity (OA) is an essential capability for organizations in turbulent environments, as it facilitates the simultaneous pursuit of exploitation and exploration. Over the last years, knowledge on OA has continuously matured, covering outcomes, moderators, and types of OA....

Unbestritten hat sich die Prozessorientierung spätestens seit den 1990er Jahren als ein zentrales Paradigmader Organisationsgestaltung etabliert. Seitdem haben alle Teilaufgaben des Prozessmanagementseine Reifung durchlaufen. Prozessmanagement-Entscheidungen hingegen mangelt es an...

Since the Software Engineering Institute has launched the Capability Maturity Model almost twentyyears ago, hundreds of maturity models have been proposed by researchers and practitioners acrossmultiple application domains. With process orientation being a central paradigm of...

This paperoperationalizes correctness for Web service compositions. It also proposes a requirementsframework for service-oriented modeling techniques so that correctness can beshown by verification and Web service compositions can be modeled intuitively.