A survey of small businesses in Kentucky was conducted in the area of total quality management. The objective of the research was to determine the level of effort of small manufacturing firms in quality management and the degree to which their managers are currently guided by the TQM model as...

"This is not a technical book aimed at IT managers. It is written for anyone that wants to understand how technology will reshape business in the 2020s. The book uses plain language to educate business leaders on the key technologies that will reshape our lives in the coming decade: DARQ...