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Why service recovery fails: Te...
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Dienstleistung
17
Marketing
14
Production management
13
Prozessmanagement
13
Produktionswirtschaft
12
Theorie
12
Theory
12
Business process management
11
Dienstleistungsmanagement
11
Service management
11
Service quality
11
Beziehungsmarketing
10
Consumer behaviour
10
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10
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10
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10
Lehrbuch
10
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10
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10
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9
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9
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7
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6
Human Resource Management
6
Kundenzufriedenheit
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Personalmanagement
6
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5
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5
Foreign - United States
5
Großbritannien
5
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5
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5
Preismanagement
5
Pricing strategy
5
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5
United Kingdom
5
Willingness to pay
5
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4
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Undetermined
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Free
24
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Article
222
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61
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17
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17
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Language
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English
134
Undetermined
122
German
27
Author
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Johnston, Robert
150
Michel, Stefan
59
Bowen, David
43
Bowen, David E.
27
Slack, Nigel
17
Chambers, Stuart
11
Johnston, Robert B.
11
Clark, Graham
9
Staughton, Roy
8
Pongatichat, Panupak
7
Mattsson, Jan
6
Oberholzer Michel, Karin
6
Brandon-Jones, Alistair
5
Brown, Stephen W.
5
Fitzgerald, Lin
5
Hutchinson, Mark C.
5
Javidan, Mansour
5
Millett, Bruce
5
Schneider, Benjamin
5
Sundbo, Jon
5
Wirtz, Jochen
5
Brown, Stephen Walter
4
Gallan, Andrew S.
4
Maklan, Stan
4
Pifko, Clarisse
4
Reynoso, Javier
4
Schumann, Jan Hendrik
4
Betts, Alan
3
Brignall, Stan
3
Cunliffe, Melissa
3
Edvardsson, Bo
3
Heracleous, Loizos
3
Ince, Teresa
3
Jones, Peter
3
Jüttner, Uta
3
Knox, Simon
3
Kong, Xiangyu
3
Kreuzer, Michael
3
Kühn, Richard
3
O'Sullivan, Niall
3
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Institute of Transportation Studies (ITS), University of California-Davis
3
Banque Bruxelles-Lambert / Service Arts
1
Federal Reserve Bank of San Francisco
1
Gesellschaft für Ökologische Kommunikation mbH
1
Institute for Transportation Studies (ITS), University of California-Berkeley
1
London Business School
1
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International Journal of Operations & Production Management
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
Tourism management : research, policies, practice
11
International journal of service industry management : IJSIM
10
The service industries journal
10
FRBSF Economic Letter
8
Journal of service management
8
Managing service quality : MSQ ; an international journal
7
Environmental & Resource Economics
6
Harvard-Business-Manager : das Wissen der Besten
4
Journal of the Academy of Marketing Science
4
The Service Industries Journal
4
The international journal of productivity and performance management : IJPPM
4
Harvard business review : HBR
3
Institute of Transportation Studies, Working Paper Series
3
Journal of Service Management
3
Journal of service research : JSR
3
The Academy of Management review : AMR
3
Thunderbird international business review
3
Always learning
2
Business strategy review
2
Die Betriebswirtschaft : DBW
2
Economic Review
2
European quality : the official journal of the European Organization for Quality
2
INFORMS journal on computing : JOC
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information systems and e-business management : ISeB
2
International Journal of Productivity and Performance Management
2
Journal of business research : JBR
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Management today
2
Marketing Review St. Gallen : die neue Thexis-Marketingfachzeitschrift für Theorie und Praxis
2
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Service business : an international journal
2
The Executive : an Academy of Management Publication
2
The International economy : the magazine of international economic policy
2
The future academic community; continuity and change
2
The journal of supply chain management : a global review of purchasing and supply
2
The journal of trading
2
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ECONIS (ZBW)
111
OLC EcoSci
85
RePEc
32
USB Cologne (EcoSocSci)
24
Other ZBW resources
23
BASE
8
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121
Tourism and Crime: Key Themes
Bowen, David
- In:
Tourism management : research, policies, practice
33
(
2012
)
1
,
pp. 234-236
Persistent link: https://www.econbiz.de/10009819872
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122
The Study of Tourism: Foundations from Psychology
Bowen, David
- In:
Tourism management : research, policies, practice
33
(
2012
)
3
,
pp. 727-729
Persistent link: https://www.econbiz.de/10009819941
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123
Tourism research: A 20-20 vision
Bowen, David
- In:
Tourism management : research, policies, practice
32
(
2011
)
5
,
pp. 1233-1236
Persistent link: https://www.econbiz.de/10008995184
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124
Book review
Bowen, David
- In:
Tourism management : research, policies, practice
29
(
2008
)
4
,
pp. 824-827
Persistent link: https://www.econbiz.de/10008879610
Saved in:
125
Book review
Bowen, David
- In:
Tourism management : research, policies, practice
30
(
2009
)
2
,
pp. 310-312
Persistent link: https://www.econbiz.de/10008890012
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126
Consumer satisfaction and services: insights from dive tourism
Ince, Teresa
;
Bowen, David
- In:
The service industries journal
31
(
2011
)
11
,
pp. 1769-1793
Persistent link: https://www.econbiz.de/10009178679
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127
A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
Saved in:
128
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
129
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
130
Export finance
Bowen, David
-
1986
Persistent link: https://www.econbiz.de/10013552327
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