This article brings together several empirically based works on service quality. Its purpose is to derive a set of quality functions to help managers and academics understand and explore the relationship between service performance and customer perceptions of that service performance. It is...

This paper introduces the concept of a new entrepreneurial role in services that we call the frantrepreneur. This is based on two case studies of the internationalization of two US franchisors, one in temporary services (Sweden) and the other in computer training (Australia). The frantrepreneur...

The focus of this project was to examine the potential travel, emissions, and consumer benefits of advanced freeway automation and travel demand management measures. The Sacramento Regional Travel Demand model (SACMET 95) was used to simulate the travel effects of travel demand management...

Stated preference analyses often impose strong assumptions regarding spatial welfare distributions that can influence the validity of welfare analysis and aggregation. These include spatial homogeneity and continuous distance decay. Global assumptions such as these are increasingly questioned by...

A common assumption within the meta-analysis and benefit transfer literature is that the validity of benefit predictions depends on the utility-theoretic consistency of welfare measures in underlying source studies. However, to date there exists little evidence as to the empirical relevance of...

Interorganizational systems (IOS) play a critical role in today’s e-commerce environment. These systems are introduced by different organizations following different adoption processes. Existing literature on IOS adoption, however, does not explain the variations in the IOS adoption...