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Why service recovery fails: Te...
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Dienstleistung
17
Marketing
14
Production management
13
Prozessmanagement
13
Produktionswirtschaft
12
Theorie
12
Theory
12
Beziehungsmarketing
11
Business process management
11
Consumer behaviour
11
Dienstleistungsmanagement
11
Konsumentenverhalten
11
Relationship marketing
11
Service management
11
Service quality
11
Dienstleistungsqualität
10
Dienstleistungssektor
10
Lehrbuch
10
Operations Management
10
Service industry
9
Services
9
Customer satisfaction
7
Kundenzufriedenheit
7
Management
7
Human Resource Management
6
Personalmanagement
6
Banks and banking
5
Customers
5
Dienstleistungsmarketing
5
Foreign - United States
5
Großbritannien
5
Innovation
5
Operations management
5
Preismanagement
5
Pricing strategy
5
Services marketing
5
United Kingdom
5
Willingness to pay
5
Bibliometrics
4
Bibliometrie
4
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Undetermined
61
Free
24
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Article
223
Book / Working Paper
61
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Article in journal
58
Aufsatz in Zeitschrift
58
Aufsatz im Buch
17
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17
Lehrbuch
14
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13
research-article
12
review-article
4
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2
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2
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2
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2
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2
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2
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2
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2
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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Language
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English
135
Undetermined
122
German
27
Author
All
Johnston, Robert
150
Michel, Stefan
59
Bowen, David
43
Bowen, David E.
28
Slack, Nigel
17
Chambers, Stuart
11
Johnston, Robert B.
11
Clark, Graham
9
Staughton, Roy
8
Pongatichat, Panupak
7
Mattsson, Jan
6
Oberholzer Michel, Karin
6
Brandon-Jones, Alistair
5
Brown, Stephen W.
5
Fitzgerald, Lin
5
Hutchinson, Mark C.
5
Javidan, Mansour
5
Millett, Bruce
5
Schneider, Benjamin
5
Sundbo, Jon
5
Wirtz, Jochen
5
Brown, Stephen Walter
4
Gallan, Andrew S.
4
Maklan, Stan
4
Pifko, Clarisse
4
Reynoso, Javier
4
Schumann, Jan Hendrik
4
Betts, Alan
3
Brignall, Stan
3
Cunliffe, Melissa
3
Edvardsson, Bo
3
Heracleous, Loizos
3
Ince, Teresa
3
Jones, Peter
3
Jüttner, Uta
3
Knox, Simon
3
Kong, Xiangyu
3
Kreuzer, Michael
3
Kühn, Richard
3
O'Sullivan, Niall
3
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Institute of Transportation Studies (ITS), University of California-Davis
3
Banque Bruxelles-Lambert / Service Arts
1
Federal Reserve Bank of San Francisco
1
Gesellschaft für Ökologische Kommunikation mbH
1
Institute for Transportation Studies (ITS), University of California-Berkeley
1
London Business School
1
Published in...
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International Journal of Operations & Production Management
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
Tourism management : research, policies, practice
11
International journal of service industry management : IJSIM
10
The service industries journal
10
Journal of service management
9
FRBSF Economic Letter
8
Managing service quality : MSQ ; an international journal
7
Environmental & Resource Economics
6
Harvard-Business-Manager : das Wissen der Besten
4
Journal of the Academy of Marketing Science
4
The Service Industries Journal
4
The international journal of productivity and performance management : IJPPM
4
Harvard business review : HBR
3
Institute of Transportation Studies, Working Paper Series
3
Journal of Service Management
3
Journal of service research : JSR
3
The Academy of Management review : AMR
3
Thunderbird international business review
3
Always learning
2
Business strategy review
2
Die Betriebswirtschaft : DBW
2
Economic Review
2
European quality : the official journal of the European Organization for Quality
2
INFORMS journal on computing : JOC
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information systems and e-business management : ISeB
2
International Journal of Productivity and Performance Management
2
Journal of business research : JBR
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Management today
2
Marketing Review St. Gallen : die neue Thexis-Marketingfachzeitschrift für Theorie und Praxis
2
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Service business : an international journal
2
The Executive : an Academy of Management Publication
2
The International economy : the magazine of international economic policy
2
The future academic community; continuity and change
2
The journal of supply chain management : a global review of purchasing and supply
2
The journal of trading
2
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Source
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ECONIS (ZBW)
112
OLC EcoSci
85
RePEc
32
USB Cologne (EcoSocSci)
24
Other ZBW resources
23
BASE
8
Showing
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41
"Marketing-Intelligenz 2000" : empirische Benchmark-Studie zum Stand der Marketing-Intelligenz in der Schweiz
Michel, Stefan
-
2000
Persistent link: https://www.econbiz.de/10004603143
Saved in:
42
Marketing : eine praxisorientierte Einführung mit zahlreichen Beispielen
Michel, Stefan
;
Oberholzer Michel, Karin
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10004802360
Saved in:
43
The Guaranty Trust Bank of Nigeria: From niche positioning to mass-market branding
Maklan, Stan
;
Knox, Simon
;
Michel, Stefan
- In:
Thunderbird international business review
51
(
2009
)
4
,
pp. 385-402
Persistent link: https://www.econbiz.de/10008270001
Saved in:
44
Die praktische Relevanz individualisierbarer Massengüter aus Sicht der Nachfrage
Kreuzer, Michael
;
Kühn, Richard
;
Michel, Stefan
- In:
Die Betriebswirtschaft : DBW
67
(
2007
)
4
,
pp. 399-417
Persistent link: https://www.econbiz.de/10007765212
Saved in:
45
Reconfiguration of the conceptual landscape: a tribute to the service logic of Richard Normann
Michel, Stefan
;
Vargo, Stephen L.
;
Lusch, Robert F.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 152
Persistent link: https://www.econbiz.de/10007908089
Saved in:
46
An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic
Michel, Stefan
;
Brown, Stephen W.
;
Gallan, Andrew S.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 54-66
Persistent link: https://www.econbiz.de/10007908096
Saved in:
47
TRENDS - Die Vorteile schnellen Scheiterns - Diversifikation: Was McDonald's aus seinem missglückten Ausflug in die Hotellerie lernte.
Michel, Stefan
- In:
Harvard-Business-Manager : das Wissen der Besten
29
(
2007
)
11
,
pp. 18-21
Persistent link: https://www.econbiz.de/10007877676
Saved in:
48
Solution readiness : a guiding framework for supplier firms
Jüttner, Uta
;
Windler, Katharina
;
Michel, Stefan
; …
- In:
Marketing Review St. Gallen : die neue …
30
(
2013
)
4
,
pp. 52-62
Persistent link: https://www.econbiz.de/10010184200
Saved in:
49
Shaping, organizing, and rethinking service innovation: a multidimensional framework
Rubalcaba, Luis
;
Michel, Stefan
;
Sundbo, Jon
;
Brown, …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-716
Persistent link: https://www.econbiz.de/10010026072
Saved in:
50
Analyzing service failures and recoveries: A process approach
Michel, Stefan
- In:
International journal of service industry management : IJSIM
12
(
2001
)
1
,
pp. 20-33
Persistent link: https://www.econbiz.de/10007114627
Saved in:
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