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Why service recovery fails: Te...
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Dienstleistung
17
Marketing
13
Production management
13
Prozessmanagement
13
Produktionswirtschaft
12
Theorie
12
Theory
12
Business process management
11
Dienstleistungsmanagement
11
Service management
11
Beziehungsmarketing
10
Consumer behaviour
10
Dienstleistungsqualität
10
Dienstleistungssektor
10
Konsumentenverhalten
10
Lehrbuch
10
Operations Management
10
Relationship marketing
10
Service quality
10
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9
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9
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7
Customer satisfaction
6
Human Resource Management
6
Kundenzufriedenheit
6
Personalmanagement
6
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Foreign - United States
5
Großbritannien
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Preismanagement
5
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5
Services marketing
5
Willingness to pay
5
Bibliometrics
4
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4
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4
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4
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4
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4
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24
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17
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Language
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Undetermined
122
English
111
German
27
Author
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Johnston, Robert
129
Michel, Stefan
56
Bowen, David
41
Bowen, David E.
27
Slack, Nigel
16
Johnston, Robert B.
11
Chambers, Stuart
10
Clark, Graham
9
Mattsson, Jan
6
Oberholzer Michel, Karin
6
Staughton, Roy
6
Brandon-Jones, Alistair
5
Hutchinson, Mark C.
5
Javidan, Mansour
5
Millett, Bruce
5
Pongatichat, Panupak
5
Schneider, Benjamin
5
Brown, Stephen W.
4
Brown, Stephen Walter
4
Gallan, Andrew S.
4
Maklan, Stan
4
Pifko, Clarisse
4
Schumann, Jan Hendrik
4
Sundbo, Jon
4
Wirtz, Jochen
4
Betts, Alan
3
Cunliffe, Melissa
3
Edvardsson, Bo
3
Fitzgerald, Lin
3
Ince, Teresa
3
Jüttner, Uta
3
Knox, Simon
3
Kong, Xiangyu
3
Kreuzer, Michael
3
Kühn, Richard
3
O'Sullivan, Niall
3
Pfäffli, Patrick
3
Rahim, Md. Mahbubur
3
Ranjan, Kumar Rakesh
3
Read, Stuart
3
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Institute of Transportation Studies (ITS), University of California-Davis
3
Banque Bruxelles-Lambert / Service Arts
1
Federal Reserve Bank of San Francisco
1
Gesellschaft für Ökologische Kommunikation mbH
1
Institute for Transportation Studies (ITS), University of California-Berkeley
1
London Business School
1
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
Tourism management : research, policies, practice
11
International journal of service industry management : IJSIM
10
The service industries journal
10
FRBSF Economic Letter
8
Journal of service management
8
Managing service quality : MSQ ; an international journal
7
Environmental & Resource Economics
6
Harvard-Business-Manager : das Wissen der Besten
4
Journal of the Academy of Marketing Science
4
The Service Industries Journal
4
The international journal of productivity and performance management : IJPPM
4
Harvard business review : HBR
3
Institute of Transportation Studies, Working Paper Series
3
Journal of service research : JSR
3
The Academy of Management review : AMR
3
Thunderbird international business review
3
Always learning
2
Business strategy review
2
Die Betriebswirtschaft : DBW
2
Economic Review
2
European quality : the official journal of the European Organization for Quality
2
INFORMS journal on computing : JOC
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information systems and e-business management : ISeB
2
Journal of business research : JBR
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Management today
2
Marketing Review St. Gallen : die neue Thexis-Marketingfachzeitschrift für Theorie und Praxis
2
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Service business : an international journal
2
The Executive : an Academy of Management Publication
2
The International economy : the magazine of international economic policy
2
The future academic community; continuity and change
2
The journal of supply chain management : a global review of purchasing and supply
2
The journal of trading
2
AMS review : official publication of the Academy of Marketing Science
1
Academy of Management perspectives : AMP
1
Betriebswirtschaftslehre
1
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Source
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ECONIS (ZBW)
111
OLC EcoSci
85
RePEc
32
USB Cologne (EcoSocSci)
24
BASE
8
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71
Reflections on the 2014 Decade Award : is there strength in the construct of HR system strength?
Ostroff, Cheri
;
Bowen, David E.
- In:
The Academy of Management review : AMR
41
(
2016
)
2
,
pp. 196-214
Persistent link: https://www.econbiz.de/10011483295
Saved in:
72
Learning to be a paradox-savvy leader
Waldman, David A.
;
Bowen, David E.
- In:
Academy of Management perspectives : AMP
30
(
2016
)
3
,
pp. 316-327
Persistent link: https://www.econbiz.de/10011585534
Saved in:
73
A search for missing links : specifying the relationship between leader-member exchange differentiation and service climate
Auh, Seigyoung
;
Bowen, David E.
;
Aysuna, Ceyda
; …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 260-275
Persistent link: https://www.econbiz.de/10011665383
Saved in:
74
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
75
Perspectives on the organizational context of frontlines : a commentary
Schneider, Benjamin
;
Bowen, David E.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 3-7
Persistent link: https://www.econbiz.de/10012005736
Saved in:
76
The curious case of interdisciplinary research deficiency : cause or symptom of what truly ails us?
Gustafsson, Anders
;
Bowen, David E.
- In:
Journal of business research : JBR
79
(
2017
),
pp. 212-218
Persistent link: https://www.econbiz.de/10011745278
Saved in:
77
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
78
Politics and tourism destination development : the evolution of power
Bowen, David
;
Zubair, Shahida
;
Altinay, Levent
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
6
,
pp. 725-743
Persistent link: https://www.econbiz.de/10011708842
Saved in:
79
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
80
Understanding HRM - firm performance linkages : the role of the strength" of the HRM system
Bowen, David E.
;
Ostroff, Cheri
-
2007
Persistent link: https://www.econbiz.de/10003590109
Saved in:
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