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The retail value chain: linking employee perceptions to employee performance, customer evaluations, and store performance

Maxham, James G., III.; Netemeyer, Richard G.; … - In: Marketing science : the marketing journal of the … 27 (2008) 2, pp. 147-167

Persistent link: https://www.econbiz.de/10003708820

The Retail Value Chain: Linking Employee Perceptions to Employee Performance, Customer Evaluations, and Store Performance

Maxham, James G.; Netemeyer, Richard G.; Lichtenstein, … - In: Marketing science : the marketing journal of the … 27 (2008) 2, pp. 147-167

Persistent link: https://www.econbiz.de/10007997090

The relationships among manager-, employee-, and customer-company identification: implications for retail store financial performance

Lichtenstein, Donald R.; Netemeyer, Richard G.; Maxham, … - In: Journal of retailing 86 (2010) 1, pp. 85-93

Persistent link: https://www.econbiz.de/10003969350

The impact of a new retail brand in-store boutique and its perceived fit with the parent retail brand on store performance and customer spending

Netemeyer, Richard G.; Heilman, Carrie M.; Maxham, … - In: Journal of retailing 88 (2012) 4, pp. 462-475

Persistent link: https://www.econbiz.de/10009707165

Employee versus supervisor ratings of performance in the retail customer service sector: differences in predictive validity for customer outcomes

Netemeyer, Richard G.; Maxham, James G., III. - In: Journal of retailing 83 (2007) 1, pp. 131-145

Persistent link: https://www.econbiz.de/10003438299

The Impact of a New Retail Brand In-Store Boutique and its Perceived Fit with the Parent Retail Brand on Store Performance and Customer Spending

Netemeyer, Richard G.; Heilman, Carrie M.; Maxham, James G. - In: Journal of retailing 88 (2012) 4, pp. 462-475

Persistent link: https://www.econbiz.de/10010050227

Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent

Maxham, James G.; Netemeyer, Richard G. - In: Journal of retailing 78 (2002) 4, pp. 239-252

Persistent link: https://www.econbiz.de/10006614855

Employee versus supervisor ratings of performance in the retail customer service sector: Differences in predictive validity for customer outcomes

Netemeyer, Richard G.; Maxham, James G. - In: Journal of retailing 83 (2007) 1, pp. 131-146

Persistent link: https://www.econbiz.de/10007599004

The Retail Value Chain: Linking Employee Perceptions to Employee Performance, Customer Evaluations, and Store Performance

James G. Maxham, III; Netemeyer, Richard G.; … - In: Marketing Science 27 (2008) 2, pp. 147-167

The authors test a value chain model entailing a progression of influence from retail employee job perceptions - retail employee job performances - customer evaluations - customer spending and comparable store sales growth. The authors test the model using three matched samples of 1,615 retail...

Persistent link: https://www.econbiz.de/10008787878

Trait Aspects of Vanity: Measurement and Relevance to Consumer Behavior

Netemeyer, Richard G.; Burton, Scot; Lichtenstein, Donald R. - In: Journal of consumer research : JCR ; an … 21 (1995) 4, pp. 612-626

Persistent link: https://www.econbiz.de/10006681659

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