Liu, Tieming; Methapatara, Chinnatat; Wynter, Laura - In: European Journal of Operational Research 207 (2010) 1, pp. 401-408
This paper presents a model for applying revenue management to on-demand IT services. The multinomial logit model is used to describe customer choice over multiple classes with different service-level agreements (SLAs). A nonlinear programming model is provided to determine the optimal price or...