working in a tidy/messy work environment. Design/methodology/approach – A laboratory experiment was conducted, where … messy work environment. Findings – The results of this study suggest that conscientious people commit more errors in a messy … computer. Practical implications – Taken together, these findings suggest the need to promote excellence in work environment …

performance and learn from results. The underpinning foundations are seen to be a culture for innovation, focusing on critical … based on ten essential criteria and supporting elements of “best practice” is provided. The role of senior management in …

Quality initiatives demand that management and staff share a mutual interest in improving the quality of customer … improving service quality. Argues that management needs to reflect on the consistency of its actions in relation to the … underlying rational of quality initiatives.  …

the total quality concept and total quality management concept as a strategy for continuous improvement of quality in …In this work I have approached elements related to need of total quality in public administration field. .I explained … quality management. Throughout my paper I have presented and expressed the need of quality in the public administration area …

, Total Quality Management and Total Productive Maintenance and the strategy Six Sigma which has as result the growth of the … model. I have also analyzed the relation of complementarity among the management system ISO 9000:2000, the Kaizen techniques …In this work we proposed myself to approach aspects bound to the importance of Six Sigma method in what concerns the …