The global competition determined the tourism units to be more focused over the quality services, so they lose their … of non quality and those for prevention and evaluation, represents in average 25% by their incomes and 5-15% by their …. The services quality divide the managers interests for insuring the quality necessary for the functioning of the tourism …

The quality importance grew in such matter that some tourism units give a warranty for their services. In this way they … certain signal over the lacks of quality that can be repaired in a short period of time. Not last, the existence of the … warranty motivates the staff to improve their work in order to avoid that the tourists should use the warranty against them …

The decision to implement and certify a Quality Management System (QMS) able to meet the requirements of ISO 9001 … we try to give a justification for the necessity to adopt a quality management system and to redesign the processes of … the organisation, as a strategic option for raising the performance of the organisation. …

as: high level of performance, creativity, openness to change, initiative. People will be obliged to possess much more … knowledge, competences and they will have to work in multi spheres teams. Of course that not all the people can become ….At present, more and more people work in domains in which information is created. In the future this percent will grow. The …

quality, performance, and delivery. Outlines six specific ideas for implementation of agility‐based strategy. Discusses some …For corporations competing in a global marketplace, time‐based management of their technology is becoming a significant … resource. However, the concept of time in management of technology‐driven industrial organizations is not new. Classical …

This paper investigates the position that management “competencies”, and particularly those associated with “high‐performance … and performance management. It argues that attempts to do this are overly simplistic and ultimately meaningless. Using two …”, can be identified, objectified and “made public” in such a way that they can be used in management selection, development …