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Relationship marketing
25,973
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25,191
Consumer behaviour
9,917
Konsumentenverhalten
9,881
Customer satisfaction
5,523
Kundenzufriedenheit
5,458
Service quality
4,017
Dienstleistungsqualität
3,986
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2,909
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2,908
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2,873
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2,815
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2,331
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2,293
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2,204
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2,204
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2,183
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2,181
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2,104
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2,097
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2,087
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2,078
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1,770
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1,742
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1,734
E-commerce
1,730
Einzelhandel
1,472
Kundenwert
1,470
Retail trade
1,467
Brand
1,466
Kundenintegration
1,454
Customer integration
1,452
Customer value
1,447
Markenartikel
1,422
Vertrauen
1,383
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1,379
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1,342
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1,338
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1,177
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1,139
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1,658
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1,582
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1,457
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1,200
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Bruhn, Manfred
120
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113
Franses, Philip Hans
106
Levy, Daniel
89
Kumar, V.
80
Ha Nam Khanh, Giao
73
Verhoef, Peter C.
73
Volle, Pierre
73
Huber, Frank
59
Parguel, Béatrice
56
Desmet, Pierre
55
Hildebrandt, Lutz
55
Han, Heesup
54
Herrmann, Andreas
54
Puhani, Patrick A.
54
Piller, Frank T.
53
Friedman, Hershey H.
51
Hollebeek, Linda D.
51
Darpy, Denis
47
Bauer, Hans H.
46
Krafft, Manfred
45
Gil Saura, Irene
44
Stauss, Bernd
44
Camilleri, Mark Anthony
42
Palmatier, Robert W.
42
Guiot, Denis
41
Bergen, Mark
39
Larceneux, Fabrice
38
Mattila, Anna S.
38
Sethi, Suresh
38
Sudhir, K.
38
Grönroos, Christian
37
Svensson, Göran
37
Luo, Xueming
35
Snir, Avichai
35
Thaichon, Park
35
Benoît-Moreau, Florence
34
Michelberger, Pál
34
Neslin, Scott A.
34
Smith, Alan D.
34
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Université Paris-Dauphine (Paris IX)
593
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
259
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
189
Université Paris-Dauphine
104
Springer Fachmedien Wiesbaden
61
Institute for the Study of Labor (IZA)
51
Keleti Károly Gazdasági Kar, Óbudai Egyetem
36
EconWPA
35
C.E.P.R. Discussion Papers
33
Sonderforschungsbereich 649: Ökonomisches Risiko, Wirtschaftswissenschaftliche Fakultät
30
Department of Economics and Business, Universitat Pompeu Fabra
25
Cátedra Fundación Ramón Areces de Distribución Comercial, Facultad de Economía y Empresa
24
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
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Cowles Foundation for Research in Economics, Yale University
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International Institute of Social and Economic Sciences
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NET Institute
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Tilburg University, Center for Economic Research
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HEC Montréal (École des Hautes Études Commerciales)
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European Central Bank
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IGI Global
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Unité Mixte de Recherche Marchés, Organisations, Institutions et Stratégies d'Acteurs (UMR MOISA), Département Sciences Sociales, Agriculture et Alimentation, Espace et Environnement (SAE2)
17
Department of Economics, University of Pennsylvania
15
HEC Paris (École des Hautes Études Commerciales)
14
National Bureau of Economic Research
14
Department of Econometrics and Business Statistics, Monash Business School
13
Geneva School of Economics and Management, Université de Genève
13
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Faculdade de Economia, Universidade do Porto
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School of Management, Yale University
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Norges Bank
10
Sonderforschungsbereich Ökonomisches Risiko <Berlin>
10
VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics
10
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Journal of business research : JBR
657
Journal of retailing and consumer services
584
Economics Papers from University Paris Dauphine
573
Industrial marketing management : the international journal for industrial and high-tech firms
409
International journal of hospitality management
280
SpringerLink / Bücher
259
MPRA Paper
255
The journal of services marketing
225
The journal of business & industrial marketing
196
The service industries journal
189
ERIM Report Series Research in Management
182
Journal of strategic marketing
172
Journal of the Academy of Marketing Science
172
International journal of electronic customer relationship management : IJECRM
141
Annals of Faculty of Economics
133
Ovidius University Annals, Economic Sciences Series
129
Journal of marketing
126
International journal of contemporary hospitality management
121
Journal of travel and tourism marketing
119
Cogent business & management
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
IZA Discussion Papers
113
Tourism management : research, policies, practice
113
The journal of product & brand management
111
European Journal of Marketing
110
Journal of Business & Industrial Marketing
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
105
Open Access publications from Université Paris-Dauphine
104
Gabler Edition Wissenschaft
102
Psychology & marketing
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Marketing intelligence & planning
99
Amfiteatru Economic Journal
98
European journal of marketing : EJM
98
Services marketing quarterly
94
The international journal of bank marketing : IJBM
86
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ECONIS (ZBW)
30,769
RePEc
4,634
EconStor
996
Other ZBW resources
805
USB Cologne (EcoSocSci)
81
BASE
76
USB Cologne (business full texts)
33
OLC EcoSci
20
ArchiDok
5
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36351
"Unternehmen müssen ihre Kunden gezielt und schnell erreichen"
Kleinemeier, Michael
(
interviewee
)
- In:
Digitalisierung und Innovation : Planung, Entstehung, …
,
(pp. 221-229)
.
2013
Persistent link: https://www.econbiz.de/10014544371
Saved in:
36352
"Redet ihr noch miteinander, oder habt ihr schon verteilt?" : Erbschafts- und Finanzplanung in einer alternden Gesellschaft als Herausforderung für Banken ; ein Interview mit zwei...
Buchen, Sylvia
(
interviewer
);
Maier, Maja S.
(
interviewer
); …
- In:
Älterwerden neu denken : interdisziplinäre …
,
(pp. 265-273)
.
2008
Persistent link: https://www.econbiz.de/10014545860
Saved in:
36353
Machine learning and sentiment analysis : analyzing customer feedback
Sharma, Namita
;
Jain, Vishal
- In:
Human-centered approaches in Industry 5.0 : …
,
(pp. 226-247)
.
2024
Persistent link: https://www.econbiz.de/10014560567
Saved in:
36354
Machine learning and sentiments analysis : analyzing customer reviews
Singh, Pradeep Kumar
;
Setta, Showmik
;
Singh, Akhilesh Kumar
- In:
Human-centered approaches in Industry 5.0 : …
,
(pp. 248-264)
.
2024
Persistent link: https://www.econbiz.de/10014560579
Saved in:
36355
Unleashing customer insights : harnessing machine learning approaches for sentiment analyzing and leveraging customer feedback
Ghosh, Debosree
- In:
Human-centered approaches in Industry 5.0 : …
,
(pp. 265-280)
.
2024
Persistent link: https://www.econbiz.de/10014560581
Saved in:
36356
Searching for customers, finding pollution
Bassi, Vittorio
;
Kahn, Matthew E.
;
Lozano Gracia, Nancy
; …
-
2022
Persistent link: https://www.econbiz.de/10013414287
Saved in:
36357
Konsum-Kompetenz : eine neue Zielgröße für das Management von Geschäftsbeziehungen ; theoretische Begründung und empirische Überprüfung der Relevanz für das Konsumgütermarketing...
Hennig-Thurau, Thorsten
-
1998
Persistent link: https://www.econbiz.de/10013421305
Saved in:
36358
Nationale Kundenbarometer : Messung von Qualität und Zufriedenheit ; Methodenvergleich und Entwurf eines Schweizer Kundenbarometers
Bruhn, Manfred
;
Murmann, Britta
-
1998
Persistent link: https://www.econbiz.de/10013425602
Saved in:
36359
Kooperationen an der elektronischen Bank-Kunde-Schnittstelle
Fotschki, Christiane
-
1998
Persistent link: https://www.econbiz.de/10013434059
Saved in:
36360
Kundennähe von Industriegüterunternehmen : Konzeption - Erfolgsauswirkungen - Determinanten
Homburg, Christian
-
1995
Persistent link: https://www.econbiz.de/10013354029
Saved in:
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