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Services management research : review, integration, and future directions

Subramony, Mahesh; Pugh, S. Douglas - In: Journal of management : JOM 41 (2015) 1, pp. 349-373

Persistent link: https://www.econbiz.de/10010475393

Trading off inventory, capacity and customer service in semi-process industries : a case study at SEPPIC

Van Nieuwenhuyse, Inneke; Mahihenni, Mohammed Hadi; … - In: European journal of industrial engineering : EJIE 8 (2014) 1, pp. 90-111

Persistent link: https://www.econbiz.de/10010404053

Development and validation of the customer-centered behavior measure

Michel, John W.; Tews, Michael J.; Kavanagh, Michael J. - In: The service industries journal 34 (2014) 13, pp. 1075-1091

Persistent link: https://www.econbiz.de/10010412925

The bright side of emotional labor

Humphrey, Ronald H.; Ashforth, Blake E.; Diefendorff, … - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 6, pp. 749-769

Persistent link: https://www.econbiz.de/10011448359

Interlinking service delivery innovation and service quality : a conceptual framework

Arshad, Arif Mohammad; Su, Qin - In: The journal of applied business research 31 (2015) 5, pp. 1807-1821

Persistent link: https://www.econbiz.de/10011412453

Artificial intelligence in electronic commerce : basic chatbots and consumer journey

Nichifor, Eliza; Trifan, Adrian; Nechifor, Elena Mihaela - In: Amfiteatru economic : an economic and business research … 23 (2021) 56, pp. 87-101

This study aims to empirically cover the impact of the use of artificial intelligence through chatbots on online retail in terms of content implemented in the communication process. The presented research brings a contribution to the specialized literature by analyzing the perceived utility and...

Persistent link: https://www.econbiz.de/10012821256