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The empirical study of customer satisfaction and continued behavioural intention towards self-service banking: technology readiness as an antecedent
Chen, Shih-Chih; Chen, Huei-Huang - In: International Journal of Electronic Finance 3 (2009) 1, pp. 64-76
Self-Service Banking (SSB) is one instance of the Self-Service Technologies (SSTs) in e-banking. This study examines … consumer satisfaction and the long-term usage intention of SSB. In the proposed model, four dimensions of Technology Readiness … their perceptions of SSB. Overall, the results revealed that the effects of optimism and innovativeness are very important …
Persistent link: https://www.econbiz.de/10005048875
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Does quality of alternatives matter for internet banking?
Shi, Weihua; Lee, Cheng-Few - In: International Journal of Electronic Finance 2 (2008) 2, pp. 162-179
This study aims to examine how the quality of service alternatives influences Internet Banking (IB)customers' behaviours. Although the newly developed IB is a fast-growing channel, the traditional brick-and mortar face-to-face banking services are still pervasive. Therefore, it is important to...
Persistent link: https://www.econbiz.de/10008539355
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Does quality of alternatives matter for internet banking?
Shi, Weihua; Lee, Cheng-Few - In: International Journal of Electronic Finance 2 (2008) 2, pp. 162-179
This study aims to examine how the quality of service alternatives influences Internet Banking (IB)customers' behaviours. Although the newly developed IB is a fast-growing channel, the traditional brick-and mortar face-to-face banking services are still pervasive. Therefore, it is important to...
Persistent link: https://www.econbiz.de/10005753698
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Determinants of customer acceptance of mobile payment systems
Gerpott, Torsten J.; Kornmeier, Klaus - In: International Journal of Electronic Finance 3 (2009) 1, pp. 1-30
The introduction of Mobile Payment Systems (MPS) has gained increasing attention from telecommunications and financial service firms. However, to date, end customer use of MPS has not developed extensively. Thus, the present investigation aims to explore the drivers of MPS acceptance among...
Persistent link: https://www.econbiz.de/10008539386
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Determinants of customer acceptance of mobile payment systems
Gerpott, Torsten J.; Kornmeier, Klaus - In: International Journal of Electronic Finance 3 (2009) 1, pp. 1-30
The introduction of Mobile Payment Systems (MPS) has gained increasing attention from telecommunications and financial service firms. However, to date, end customer use of MPS has not developed extensively. Thus, the present investigation aims to explore the drivers of MPS acceptance among...
Persistent link: https://www.econbiz.de/10005048880
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Personal innovativeness, security and privacy as determinants of e-trading adoption
Roca, J.C.; Machado, J.J. Garcia; Vega, J.J. De La - In: International Journal of Electronic Finance 4 (2010) 3, pp. 269-286
Motivated by the growing interest in electronic brokerage firms, we focus our research questions on examining the factors that contribute to acceptance of online trading systems. The research model, based on a Technology Acceptance Model (TAM) and added perceived security, perceived privacy and...
Persistent link: https://www.econbiz.de/10008755377
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Determinants of continuance intention to use mobile self-scanning applications in retail
Ferreira, Andreia; Silva, Graça Miranda; Dias, Álvaro … - In: International journal of quality & reliability management 40 (2023) 2, pp. 455-477
Persistent link: https://www.econbiz.de/10013535692
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Investigating customer satisfaction, loyalty and web usability concerning the use of Word-of-Mouth as a means of referral among internet banking users in Malaysia
Lee, Tan Hui; Jaafar, Noor Ismawati - In: International Journal of Electronic Finance 5 (2011) 4, pp. 357-373
In this paper, we present our findings to develop an understanding of the effect of website usability, customer satisfaction on loyalty and positive Word-of-Mouth (WOM) as a means of referral. A survey was conducted among 220 internet banking users in Malaysia who represented the main banking...
Persistent link: https://www.econbiz.de/10009352612
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Measuring e-statement quality impact on customer satisfaction and loyalty
Bekhet, Hussain Ali; Al-alak, Basheer Abbas - In: International Journal of Electronic Finance 5 (2011) 4, pp. 299-315
The purpose of this paper is to measure e-statement quality impact on customer satisfaction and loyalty, using a convenient sample from e-statement end-users in West Malaysia. Linear regression-stepwise technique was used to realise the objective of the study. Results show that customer...
Persistent link: https://www.econbiz.de/10009352626
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Is e-banking a competitive weapon? A causal analysis
Shih, Kuang-Hsun - In: International Journal of Electronic Finance 2 (2008) 2, pp. 180-196
This study considers the coherence of the financial service sector and adopts different observational variables to identify innovation capital (training and R&D density) and process capital (IT system sufficiency). The results show that human capital has a direct impact on both innovation...
Persistent link: https://www.econbiz.de/10005753719