Measuring e-statement quality impact on customer satisfaction and loyalty
Year of publication: |
2011
|
---|---|
Authors: | Bekhet, Hussain Ali ; Al-alak, Basheer Abbas |
Published in: |
International Journal of Electronic Finance. - Inderscience Enterprises Ltd, ISSN 1746-0069. - Vol. 5.2011, 4, p. 299-315
|
Publisher: |
Inderscience Enterprises Ltd |
Subject: | e-statements | quality of services | QoS | quality domains | customer satisfaction | customer loyalty | marketing strategy | e-finance | Malaysia | bank management | banking | electronic finance | online statements | electronic statements |
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