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Mediating relationships in and satisfaction with online technologies: communications or features beyond expectations?
Medina, Cayetano; Rufín, Ramón; Rey, Manuel - In: Service business 9 (2015) 4, pp. 587-609
Persistent link: https://www.econbiz.de/10011407251
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The management of major sporting events as an antecedent to having the city recommended
Fernández-Martínez, Antonio; Tamayo-Fajardo, José Antonio - In: Journal of destination marketing & management 19 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012548395
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The mediation of emotions in sport events : a case study in Badminton
Cabello-Manrique, David; Nuviala, Román; Pappous, … - In: Journal of hospitality & tourism research : JHTR ; the … 45 (2021) 4, pp. 591-609
Persistent link: https://www.econbiz.de/10012520326
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What is quality? : an integrative framework of processes and states
Golder, Peter N.; Mitra, Debanjan; Moorman, Christine - In: Journal of marketing 76 (2012) 4, pp. 1-23
Persistent link: https://www.econbiz.de/10009782931
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Generating satisfaction towards e-learning platforms
Moreno, Manuel Rey; Moreno, Ramón Rufín; Medina … - In: Management decision : MD 51 (2013) 7, pp. 1543-1558
that, if the expectations are measured before entering into contact with the good or service, disconfirmation plays a major …Purpose: The purpose of this paper is to examine how satisfaction is generated towards e-learning platforms. Design …/methodology/approach: This work aims to analyse the differences in the functioning of the model that explains how satisfaction is generated among …
Persistent link: https://www.econbiz.de/10009789027
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Expectation confirmation in information systems research : a test of six competing models
Brown, Susan A.; Venkatesh, Viswanath; Goyal, Sandeep - In: Management information systems : mis quarterly 38 (2014) 3, pp. 729-756
Persistent link: https://www.econbiz.de/10010405629
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Consumer expectations for geographical origin : eliciting willingness to pay (WTP) using the disconfirmation of expectation theory (EDT)
Kokthi, Elena; Kruja, Drita - In: Journal of food products marketing 23 (2017) 8, pp. 873-889
Persistent link: https://www.econbiz.de/10011799803
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Generating satisfaction towards e-learning platforms
Rey Moreno, Manuel; Rufín Moreno, Ramón; Medina … - In: Management Decision 51 (2013) 7, pp. 1543-1558
show that, if the expectations are measured before entering into contact with the good or service, disconfirmation plays a …Purpose – The purpose of this paper is to examine how satisfaction is generated towards e-learning platforms. Design …/methodology/approach – This work aims to analyse the differences in the functioning of the model that explains how satisfaction is generated among …
Persistent link: https://www.econbiz.de/10014935368
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Predicting repurchase intention for online clothing brands in Taiwan : quality disconfirmation, satisfaction, and corporate social responsibility
Tsai, Huei-Ting; Chang, Hsin-Cheng; Tsai, Ming-Tien - In: Electronic commerce research 16 (2016) 3, pp. 375-399
Persistent link: https://www.econbiz.de/10011556564
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A framework of satisfaction for continually delivered business services
Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: The journal of business & industrial marketing 31 (2016) 1, pp. 112-122
Persistent link: https://www.econbiz.de/10011539353