amplification of positive [negative] emotions), even when disconfirmation is taken into account in the model. The amplification …-specific satisfaction. Four empirical studies-two field studies (a diary study and a cross section survey) and two experiments …-were conducted. The results show that surprise positively [negatively] influences satisfaction directly and indirectly (via the …

amplification of positive [negative] emotions), even when disconfirmation is taken into account in the model. The amplification …-specific satisfaction. Four empirical studies-two field studies (a diary study and a cross section survey) and two experiments …-were conducted. The results show that surprise positively [negatively] influences satisfaction directly and indirectly (via the …

The main paradigm that marks the literature dedicated to consumer’s satisfaction is the Expectation Disconfirmation … Paradigm. A lot of theories explaining the nature and the development of consumer’s satisfaction from various perspectives fall …

primarily interested in how emotions influenceresponder behavior. Our findings are the following. (1) A higher take … happiness. Sincenegative emotions are experienced as painful, there is direct hedonicimpact. (2) Irritation and contempt drive … nothing) or the highest level of punishment (destroyeverything). (4) Expectations have a significant effect on the …

reciprocation. In this study, physiological and self-report measures were employed to investigate the role of emotions, using the …-report measures were related to destruction decisions and expectations. The pattern of emotional arousal and its correlation with self …

This paper experimentally investigates how monetary incentives and emotions influence behaviour in a two-player power … by destroying his or her own endowment. We focus on how stake size (endowment) and emotions influence responses in China … small stake size. Second, emotions related to anger and joy mediate the impact of the take rate on destruction. Third …

. In this experimental study, we are primarily interested in how emotions influence responder behavior. Our findings are … significantly decreases the intensity of joy and happiness. Since negative emotions are experienced as painful, there is direct …) Expectations have a significant effect on the probability of punishment but not on the intensity of experienced emotion. This last …