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Optimal promises : a general framework with application to airline schedule times

Prince, Jeff; Simon, Daniel H. - In: Journal of air transport management : a new … 118 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10015083526

Does product involvement influence how emotions drive satisfaction?: An approach through the Theory of Hedonic Asymmetry

Calvo-Porral, Cristina; Ruiz Vega, Agustín V.; Lévy … - In: European Research on Management and Business Economics … 24 (2018) 3, pp. 130-136

This study examines whether the level of product involvement influences how emotions drive consumer satisfaction. Based … moderating role of product involvement on the consumption-elicited emotions and satisfaction link. … on the Theory of the Hedonic Asymmetry we analyze through Structural Equation Modeling (SEM) how emotions drive consumer …

Persistent link: https://www.econbiz.de/10012115961

Relationship between the components of product/service quality and the customers' emotions and satisfaction

Meirovich, Gavriel; Bahnan, Nisreen - In: Journal of Industrial Engineering and Management (JIEM) 1 (2008) 2, pp. 186-208

The purpose of this paper is to study the links between quality and consumers' emotions and eventually with their … satisfaction. There is mounting evidence that, while quality evaluation may be strictly cognitive, satisfaction gauges customers …' emotions towards the product/service provider's performance. The existing approaches used in measuring quality have certain …

Persistent link: https://www.econbiz.de/10011938895

Responder feelings in a three-player three-option ultimatum game: Affective determinants of rejection behavior

Pfister, Hans-Rüdiger; Böhn, Gisela - In: Games 3 (2012) 1, pp. 1-29

This paper addresses the role of affect and emotions in shaping the behavior of responders in the ultimatum game. A …

Persistent link: https://www.econbiz.de/10010369407

El papel moderador de la cultura en la generacion de statisfacción y lealtad

Medina Molina, Cayetano; Rufín Moreno, Ramón; Rey … - In: Investigaciones Europeas de Dirección y Economía de … 17 (2011) 1, pp. 57-73

expectations as mediating the relationship between satisfaction and loyalty is included in the cognitive-affective explanatory … explaining the generation of satisfaction and loyalty by tourists. The hypothetical effect of mediating or moderating variables … on the relationship between satisfaction and loyalty is also addressed. Specifically the role of consumers' adjusted …

Persistent link: https://www.econbiz.de/10010280550

Capturing emotions : experience sampling at live music events

Wood, Emma H.; Moss, Jonathan - In: Arts and the market 5 (2015) 1, pp. 45-72

Persistent link: https://www.econbiz.de/10011431956

Competition and well-being

Brandts, Jordi; Riedl, Arno; Winden, Frans A. A. M. van - 2004

We study the effects of competition in a context in which people's actions can not be contractually fixed. We find that in such an environment the very presence of competition does neither increase efficiency nor does it yield any payoff gains for the short side of the market. We also find that...

Persistent link: https://www.econbiz.de/10011335225

How do we feel on vacation? : a closer look at how emotions change over the course of a trip

Nawijn, Jeroen; Mitas, Ondrej; Lin, Yeqiang; … - In: Journal of travel research : a quarterly publication of … 52 (2013) 2, pp. 265-274

Persistent link: https://www.econbiz.de/10009749838

Responder feelings in a three-player three-option ultimatum game : affective determinants of rejection behavior

Pfister, Hans-Rüdiger; Böhn, Gisela - In: Games 3 (2012) 1, pp. 1-29

This paper addresses the role of affect and emotions in shaping the behavior of responders in the ultimatum game. A …

Persistent link: https://www.econbiz.de/10009752872

Leader apologies and employee and leader well-being

Byrne, Alyson; Barling, Julian; Dupré, Kathryne E. - In: Journal of business ethics : JOBE 121 (2014) 1, pp. 91-106

Persistent link: https://www.econbiz.de/10010363470