Purpose – The purpose of the paper is to revisit the practical worth of different systems thinking tools applied to three different business clients, which may be dismissed by academic researchers as theoretically old fashioned. Design/methodology/approach – The methodologies used are...

Purpose – The purpose of this research is to study the influence of five critical factors on service quality in the insurance sector. Having studied the influence of these critical factors, an attempt has been made to obtain a generic solution to enhance the quality of service by proposing a...

Purpose – The purpose of this research is to examine the relationship between change interventions and organizational learning. It seeks to identify the process through which team learning is developed, the factors that affect organizational learning and its influences on organizational...

If current experts in the field of organizationaldesign have it right (for example Senge,1990), and we believe that they do, thenorganizations must become high-alignment/high-autonomy environments if they are toremain viable (Smith and Saint-Onge, 1996;Smith and Sharma, 2002)

This ebook underlines once more the relevance that system dynamics holds for the overall success of all organizations, not just learning organizations, and indeed for the quality of the lives we live. The authors contributing papers to this ebook clearly not only agree that systems thinking and...

Foreword -- Preface -- Introducing the emergence team approach -- Team context definition and consensus building -- Establishing the emergence team -- Team leader insights -- Emergence team dynamics -- Team members' insights -- Team intelligence-in-action -- Digital technology and emerging teams...

The paper examines how Quantity Surveying practices can improve their business performance, market share and profit levels by embracing and evolving with the latest technological developments in electronic business practices and data/information analysis and exchange in the construction...