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Operator staffing and scheduling for an IT-help call centre

Alfares, Hesham K. - In: European Journal of Industrial Engineering 1 (2007) 4, pp. 414-430

This paper describes the staffing and scheduling of IT help desk operators for a large petrochemical company. The … objective is to reduce the labour cost by determining the best staffing level and employee weekly tour schedules required to … meet the workload that varies over a 24-hr operating period. Several steps are taken for the staffing and tour scheduling …

Persistent link: https://www.econbiz.de/10005754446

Column generation based approaches for a tour scheduling problem with a multi-skill heterogeneous workforce

Gérard, Matthieu; Clautiaux, François; Sadykov, Rulan - In: European journal of operational research : EJOR 252 (2016) 3, pp. 1019-1030

Persistent link: https://www.econbiz.de/10011473054

Employee scheduling with short demand perturbations and extensible shifts

Bürgy, Reinhard; Michon-Lacaze, Hélène; Desaulniers, Guy - In: Omega : the international journal of management science 89 (2019), pp. 177-192

Persistent link: https://www.econbiz.de/10012118629

Employee scheduling in service industries with flexible employee availability and demand

Ağralı, Semra; Taşkın, Z. Caner; Ünal, A. Tamer - In: Omega : the international journal of management science 66 (2017), pp. 159-169

Persistent link: https://www.econbiz.de/10011599252

Metro uses a simulation-optimization approach to improve fare-collection shift scheduling

Miranda, Jaime; Rey, Pablo A.; Sauré, Antoine; Weber, … - In: Interfaces : the INFORMS journal on the practice of … 48 (2018) 6, pp. 529-542

Persistent link: https://www.econbiz.de/10011966942

Staffing Multiskill Call Centers via Linear Programming and Simulation

Cezik, Mehmet Tolga; L'Ecuyer, Pierre - In: Management Science 54 (2008) 2, pp. 310-323

We study an iterative cutting-plane algorithm on an integer program for minimizing the staffing costs of a multiskill … the problem, where the service levels are expressed as functions of the staffing for a fixed sequence of random numbers …

Persistent link: https://www.econbiz.de/10009204626

An integrated supply chain problem with environmental considerations

Diabat, Ali; Al-Salem, Mohammed - In: International Journal of Production Economics 164 (2015) C, pp. 330-338

The continuous rise in environmental awareness has affected several aspects of the global economy, including supply chain management. Traditionally, supply chains are designed and operated in a way that minimizes costs and increases profitability; however, this is not sufficient nowadays. It is...

Persistent link: https://www.econbiz.de/10011263673

Dynamic order acceptance and scheduling problem with sequence-dependent setup time

Xu, Lei; Wang, Qian; Huang, Simin - In: International journal of production research 53 (2015) 19, pp. 5797-5808

Persistent link: https://www.econbiz.de/10011420855

The retail planning problem under demand uncertainty

Georgiadis, George; Rajaram, Kumar - In: Production and operations management : an international … 22 (2013) 5, pp. 1200-1213

Persistent link: https://www.econbiz.de/10010202097

Multi-period empty container repositioning with stochastic demand and lost sales

Zhang, B.; Ng, C. T.; Cheng, T. C. E. - In: Journal of the Operational Research Society : OR 65 (2014) 2, pp. 302-319

Persistent link: https://www.econbiz.de/10010239919

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