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A flexible architecture for call centres with skill-based routing
Legros, Benjamin; Jouini, Oualid; Dallery, Yves - In: International journal of production economics 159 (2015), pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
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An integrated pricing, QoS-aware sensor location model for security protection in Society 5.0
Fathi, Mahdi; Marufuzzaman, Mohammad; Buchanan, Randy K.; … - In: IEEE transactions on engineering management : EM 70 (2023) 11, pp. 3863-3875
Persistent link: https://www.econbiz.de/10014424471
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Managing outpatient service with strategic walk-ins
Liu, Nan; Jaarsveld, Willem van; Wang, Shan; Xiao, Guanlian - In: Management science : journal of the Institute for … 69 (2023) 10, pp. 5904-5922
Persistent link: https://www.econbiz.de/10014393038
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Modelling policy interventions to improve patient access to rural dermatology care
Cyr, Melissa E.; Boucher, Daryl; Holmes, Ashley A.; … - In: Operations management research : OMR ; advancing … 14 (2021) 3/4, pp. 359-377
Persistent link: https://www.econbiz.de/10012794459
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Optimization in a two-stage multi-server service system with customer priorities
Almehdawe, Eman; Jewkes, Beth; He, Qi-ming - In: Journal of the Operational Research Society 70 (2019) 2, pp. 326-337
Persistent link: https://www.econbiz.de/10012212357
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An approximation method for 2-chain flexible queues with preemptive priority
Wang, Yaolei; Fan, Yiming; Zhu, Taozeng; Cao, Ping; … - In: International journal of production research 57 (2019) 19, pp. 5935-5950
Persistent link: https://www.econbiz.de/10012193667
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Infinite-server queueing models of demand in healthcare : a review of applications and ideas for further work
Worthington, David; Utley, Martin; Suen, Dan - In: Journal of the Operational Research Society 71 (2020) 8, pp. 1145-1160
Persistent link: https://www.econbiz.de/10012264549
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Performance modeling of a two-echelon supply chain under different levels of upstream inventory information sharing
Srivathsan, Sandeep; Kamath, Manjunath - In: Computers & operations research : and their … 77 (2017), pp. 210-225
Persistent link: https://www.econbiz.de/10011630945
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A Markovian queueing model for telecommunications support center with breakdowns and vacation periods
Chettouf, Anis; Bouchentouf, Amina Angelika; Boualem, … - In: Operations research forum 5 (2024) 1, pp. 1-26
Persistent link: https://www.econbiz.de/10014517876
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Sustainable supply chain management practices in petrochemical industry using interpretive structural modeling
Mohseni, Maryam; Abdollahi, Ali; Siadat, Hossein - In: International journal of information systems and supply … 12 (2019) 1, pp. 22-50
Persistent link: https://www.econbiz.de/10011996970