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The role of effective service provider communication style in the formation of restaurant patrons' perceived relational benefits and loyalty
Kim, Insin; Jeon, Sang Mi; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 28 (2011) 7/8, pp. 765-786
Persistent link: https://www.econbiz.de/10009411364
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Applying service profit chain model to the Korean restaurant industry
Kim, Gi-jin - In: International journal of hospitality management 36 (2014), pp. 1-13
Persistent link: https://www.econbiz.de/10010239422
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The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun; Kim, Min-su; Jeon, Aeeun - In: Service business 7 (2013) 4, pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
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In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup; Hyun, Sunghyup Sean; Kim, Wansoo - In: Journal of travel and tourism marketing 31 (2014) 5/6, pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
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Effect of the customer experience on satisfaction with smartphones : assessing smart satisfaction index with partial least squares
Shin, Dong-Hee - In: Telecommunications policy : the international journal … 39 (2015) 8, pp. 627-641
Persistent link: https://www.econbiz.de/10011496004
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Quality of experience : beyond the user experience of smart services
Shin, Dong-hee - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 919-932
Persistent link: https://www.econbiz.de/10011388436
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Service orientation, service quality, customer satisfaction, and customer loyalty : testing a structural model
Kim, Hyun Jeong - In: Journal of hospitality marketing & management 20 (2011) 5/6, pp. 619-637
Persistent link: https://www.econbiz.de/10009300559
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Examining the consequences of adaptive selling behavior by door-to-door salespeople in the Korean cosmetic industry
Amenuvor, Fortune Edem; Yi, Ho Taek; Boateng, Henry - In: Asia Pacific journal of marketing and logistics 34 (2022) 4, pp. 800-816
Persistent link: https://www.econbiz.de/10013163381
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Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad; Ahmad, Hassan; Muzaffar, Asif; Ali, Fayaz; … - In: The journal of services marketing 36 (2022) 1, pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
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A study on the effects of business service quality on satisfaction, commitment, performance, and loyalty at a private university
Lee, Hyuk Jin; Seong, Myeong Hee - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 439-453
Persistent link: https://www.econbiz.de/10012670919