While recent research has focused on the assessment and underlying dimensions of electronic service quality, few studies have focused on examining this relationship with customer loyalty and value. This paper examines the relationship between internet service quality and customer loyalty and...

Globally, the food retailing industry is seen as most dynamic and rapidly changing. In this paper we investigate the shopping behavior of shoppers in Saudi Arabia, the largest retail market in Arabian Peninsula. Using empirical research, this paper examines factors influencing shopping decisions...

Purpose – The purpose of this paper is to measure the quality of service from customers' perspective. With an enormous growth in internet banking, this paper discusses how banks can be competitive by providing quality services.Design/Methodology/Approach – This study is based on a...

The aim of this paper is to study entrepreneurship behaviour in multinational subsidiaries. This study is based on a questionnaire survey conducted in Malaysia. The survey instrument focuses on three key indicators of corporate entrepreneurship, firstly, entrepreneurship traits within the...

The United Arab Emirates (UAE) has been making incessant efforts to diversify its economy. One of the policy tracks being pursued by the UAE with great emphasis to attain the avowed objective of economic diversification relates to tourism. Lessons of experience from several countries explicitly...

This paper examines the effect of environmental turbulence, that is, environmental hostility, environmental dynamism and environmental complexity, on the entrepreneurial behavior and performance of multinational subsidiaries in Malaysia. Empirical research is used to determine subsidiary's...

Purpose – The purpose of this paper is to examine the role of consumer protection agencies. In the light of growing importance of consumerism in developing countries, the paper measures the level of satisfaction with the performance provided by five different consumer protection agencies, in a...

In 1961, Saudi Cement Company commenced its modest operation in the Kingdom of Saudi Arabia. This case provides an overview of how the company has evolved over a period of time. The case elaborates on the challenges faced by SCC. The case is designed to enable students to examine (1) the generic...

This paper presents a comparative analysis on the outsourcing of logistics services by manufacturing organisations in the Malaysia and Saudi Arabia. The study addresses key issues relating to extent of usage of third party logistics services, implementation issues, obstacles and plans of current...

The Socioeconomic Impact Assessment (SIA) specialists face a host of challenges in interpreting the importance of social and economic impacts. Evidence is abundant in the literature about the serious implications resulting from incomplete or prejudiced SIA analyses during execution of the...