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Determinants of online service satisfaction and their impacts on behavioural intentions
Zeng, Fue; Hu, Zuohao; Rong, Chen; Yang, Zhilin - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 953-969
Persistent link: https://www.econbiz.de/10003921601
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The effects of volume consolidation on buyer-supplier relationships : a study of Chinese firms
Cai, Shaohan; Yang, Zhilin; Hu, Zuohao - In: Journal of purchasing and supply management 16 (2010) 3, pp. 152-162
Persistent link: https://www.econbiz.de/10008656630
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Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange
Schumann, Jan Hendrik; Wangenheim, Florian von; … - In: Journal of international marketing 18 (2010) 3, pp. 62-80
Persistent link: https://www.econbiz.de/10008657427
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Cooperative norms, structural mechanisms, and supplier performance : empirical evidence from Chinese manufacturers
Cai, Shaohan; Yang, Zhilin; Jun, Minjoon - In: Journal of purchasing and supply management 17 (2011) 1, pp. 1-10
Persistent link: https://www.econbiz.de/10008988973
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Small business industrial buyers' price sensitivity : do service quality dimensions matter in business markets?
Zeng, Fue; Yang, Zhilin; Li, Yongqiang; Fam, Kim Shyan - In: Industrial marketing management : the international … 40 (2011) 3, pp. 395-404
Persistent link: https://www.econbiz.de/10008991583
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Guanxi as a governance mechanism in business markets : its characteristics, relevant theories, and future research directions
Yang, Zhilin; Wang, Cheng Lu - In: Industrial marketing management : the international … 40 (2011) 4, pp. 492-495
Persistent link: https://www.econbiz.de/10009159495
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Special issue: B2B marketing in a Guanxi context : theoretical development and practices
Yang, Zhilin (contributor) - 2011
Persistent link: https://www.econbiz.de/10009160099
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The developmental process of unethical consumer behavior : an investigation grounded in China
Liu, Zhiqiang; Yang, Zhilin; Zeng, Fue; Waller, David - In: Journal of business ethics : JOBE 128 (2015) 2, pp. 411-432
Persistent link: https://www.econbiz.de/10010519145
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How does organizational learning matter in strategic business performance? : the contingency role of guanxi networking
Chung, Henry F. L.; Yang, Zhilin; Huang, Pei-how - In: Journal of business research : JBR 68 (2015) 6, pp. 1216-1224
Persistent link: https://www.econbiz.de/10010529919
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Customer's perceived benefits of interacting in a virtual brand community in China
Wang, Yonggui; Chan, S Fiona; Yang, Zhilin - In: Journal of electronic commerce research : JECR 14 (2013) 1, pp. 49-66
Persistent link: https://www.econbiz.de/10009766323