This paper has two major objectives. The first objective intends to answer the following question which is of significant interest to information system (IS) researchers and practitioners: How does user satisfaction (satisfaction) respond to changes in system use and system attributes? The...

Affect factors have gained researchers’ attention in a number of fields. The Information Systems (IS) literature, however, shows some gaps and inconsistencies regarding the role of affect factors in human-computer interaction. Building upon prior research, this study aims at a better...

The majority of research on user technology acceptance, e.g. technology acceptance model, focuses on individual users' beliefs, attitudes, and behavioral intentions toward technology use. In this paper, we attempt to examine prior research on user technology acceptance from a methodological...

IT use is a primary concept that should be clarified carefully since it is a major concept in several existing IS theoretical models such as the Technology Acceptance Model, Task-Technology Fit, and IS Success model. Unfortunately, most studies define this concept too simply. This can constrain...

Agarwal and Karahanna (2000) suggested that holistic user experiences with IT contribute to users’ evaluation of and reaction to using the technology. They proposed and empirically tested a construct named cognitive absorption that has preceding effects on important user technology acceptance...

More and more people sell things online and trust is an important factor in online selling. This research is aimed at understanding the roles of trust in online sellers' continued use of online auction marketplaces. Given the uniqueness of online auction practice, we identify the need for...

Most existing models or theories in IS focus on the cognitive and behavioral aspects of human decision-making processes and on individual reactions to using technologies in organizations and other contexts. The influence of affect or emotion is traditionally neglected. The affective aspect,...

Causality is critical for our understanding of user technology acceptance. However, findings regarding the causal relationship between perceived enjoyment (PE) and perceived ease of use (PEOU) are not conclusive. PE has been theorized and empirically validated as either an antecedent or a...

Customer relationship, commitment and retention are critical for e-commerce success. Existing IS research has studied e-commerce customers more from a system user perspective. We argue in this study that we should also take a customer perspective, which has significant research and practical...