Narrow search
Showing 55,901 - 55,910 of 55,953
Cover Image
An implementation framework for public service charters : results of a concept mapping study
Thomassen, Jean-Pierre; Ahaus, Kees; Walle, Steven van de; … - In: Public management review 16 (2014) 4, pp. 570-589
Persistent link: https://www.econbiz.de/10010362980
Cover Image
Professional preparation for service quality and organizational excellence
Goh, Thong Ngee - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 155-163
Persistent link: https://www.econbiz.de/10010404651
Cover Image
SQ mGov : a comprehensive service-quality paradigm for mobile government
Shareef, Mahmud Akhter; Dwivedi, Yogesh Kumar; Stamati, Teta - In: Information systems management 31 (2014) 2, pp. 126-142
Persistent link: https://www.econbiz.de/10010383206
Cover Image
Job standardization and service quality : the mediating role of prosocial service behaviors
Tsaur, Sheng-hshiung; Wang, Chih-hung; Yen, Chang-hua; … - In: International journal of hospitality management 40 (2014), pp. 130-138
Persistent link: https://www.econbiz.de/10010388570
Cover Image
Impact of information technology on the performance of logistics industry : the case of Hong Kong and Pearl Delta region
Choy, King Lun; Gunasekaran, Angappa; Lam, Hoi Yan; … - In: Journal of the Operational Research Society : OR 65 (2014) 6, pp. 904-916
Persistent link: https://www.econbiz.de/10010375267
Cover Image
Multiplicative versus additive models in measuring service quality
Park, Sang-June; Yi, Youjae; Lee, Yeong-Ran - In: Total quality management & business excellence 34 (2023) 15/16, pp. 2105-2123
Persistent link: https://www.econbiz.de/10014443893
Cover Image
Hey boomer, "your ride has arrived" : are you willing to continue using the ride-hailing app?
Akram, Umair; Lavuri, Rambabu; Mathur, Swati - In: Journal of retailing and consumer services 77 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014462291
Cover Image
Can firms benefit from integrating high-frequency survey measures with objective service quality data?
Cho, Jihoon; Aribarg, Anocha; Manchanda, Puneet - In: International journal of research in marketing : IJRM ; … 40 (2023) 3, pp. 513-533
Persistent link: https://www.econbiz.de/10014383226
Cover Image
Percepciones de los emprendedores sobre la calidad del servicio de Punto De Retiro (PDR)
Corbalan Parada, Victoria Agostina; Koch, Emiliano; … - In: Ciencias económicas : publicación semestral de … 18 (2021) 2, pp. 37-54
Persistent link: https://www.econbiz.de/10014375445