Many service providers offer customers the choice of either waiting in a line or going offline and returning at a dynamically determined future time. The best-known example is the FASTPASS^® system at Disneyland. To operate such a system, the service provider must make an upfront decision on how...

In manufacturing and service operations, flexibility is beneficial for matching supply with demand, but it comes at a cost. In modern digital workplaces, users/agents possess a spectrum of different skills associated with corresponding and variable task preferences: Some are inclined to give up...

We consider a firm that faces the following pricing and leadtime disclosure decision. Either, (1) offer the same price to all arriving customers and disclose no leadtime information, in which case customers know only an expected leadtime, or, (2) vary the price dynamically based on the current...

The persistent growth of social media platforms has allowed their users to view them as valuable information sources and firms to adopt them as effective marketing tools. Firms often seek to advertise their products through intermediaries called ``influencers'' who are viewed as less biased than...