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An analysis of the effects of customer satisfaction and engagement on social media on repurchase intention in the hospitality industry

Majeed, Mohammed; Asare, Charles; Fatawu, Alhassan; … - In: Cogent business & management 9 (2022) 1, pp. 1-19

The purpose of this quantitative-deductive paper is to explore the link amongst customer satisfaction and engagement on social media on repurchase intention in the hospitality industry. The study was conducted on social media because, it is the fastest growing media in history. Data was...

Persistent link: https://www.econbiz.de/10014420386

Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?

Ray, Arghya; Gupta, Siddharth; Rana, Nripendra P. - In: Quality management journal : QMJ 30 (2023) 4, pp. 225-243

Persistent link: https://www.econbiz.de/10014373755

Customer experience management in capsule hotels : a content analysis of guest online review

Olorunsola, Victor Oluwafemi; Saydam, Mehmet Bahri; … - In: Journal of hospitality and tourism insights 6 (2023) 5, pp. 2462-2483

Persistent link: https://www.econbiz.de/10014446445

'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness

Eugene Cheng-xi Aw; Chuah, Stephanie Hui-wen; Fazli, S. … - In: International journal of services, economics and management 13 (2022) 3, pp. 225-242

Persistent link: https://www.econbiz.de/10013552572

Predicting customer engagement behaviour : the mediating role of hotel functional quality in the Vietnamese hotel industry

Khalifa, Gamal S. A.; Nguyen Vu Hieu Trung; Md Sazzad … - In: International journal of services and operations … 43 (2022) 3, pp. 312-337

Persistent link: https://www.econbiz.de/10013553294

The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty

Ju, Yongwook; Jang, Soocheong - In: International journal of hospitality management 108 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10013482202

Customer experiences and situational vulnerability : an exploration of hotel services during a disaster

Lagiewski, Rick; Perotti, Victor - In: International journal of hospitality management 108 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10013482222

Where service recovery meets its paradox : implications for avoiding overcompensation

Edström, Andreas; Nylander, Beatrice; Molin, Jonas; … - In: Journal of service theory and practice 32 (2022) 7, pp. 1-13

Persistent link: https://www.econbiz.de/10013485922

The impact of implementing chatbot on customer visit intention : application for hotel management

Nguyen Thi Khanh Chi - In: International journal of technology marketing : IJTMkt 17 (2023) 2, pp. 148-165

Persistent link: https://www.econbiz.de/10014310264

Co-Creation and Technological Innovation : The Predictors of Guest Satisfaction and Revisit Intention in Hospitality Industry

Sharma, Vivek; Bhat, Dada Ab Rouf - 2022

The present study empirically explores a theoretical model of co-creation, technological innovation, guest satisfaction and guest revisit intention. For meeting the objectives of the study data was collected using a self-administered questionnaire from 341 customers visiting luxury hotels in...

Persistent link: https://www.econbiz.de/10014085498