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an early adopter, Qantas airlines. Findings – Despite limited support for the consensus view advocated in D20, the … lobbying process and interpretation process at an international level. It also illustrates how companies can engage accounting …
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More and more airlines are trying to show their customers their ability to understand their needs, the market trends … smartphone, spend time watching movies or be connected to the internet during the flight. Customers search for airlines who are …
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Addresses the role national loyalty plays in determining international air carrier selection. Based on the literatures in country of origin, consumer ethnocentrism and social identity theory, develops a theoretical model which links social self‐identity with national loyalty and consumer...
Persistent link: https://www.econbiz.de/10014827748
deterioration is less well researched. Examines the impacts of service failure on the quality of relationships between airlines and …
Persistent link: https://www.econbiz.de/10014905601
Purpose – The general objective of this study was to examine the influence of airline service quality on passenger satisfaction and loyalty. To achieve this, the research was guided by four specific objectives to which data collection was effected mainly by interview method using fully...
Persistent link: https://www.econbiz.de/10015032708
corporate political activity literatures, particularly on how state/non‐state‐owned airlines design their political lobbying … choices play a vital role in designing lobbying capabilities through the choice of levels of investment in human capital … was used to construct an interpretive model of lobbying capability design. Data were framed by the dynamic resource …
Persistent link: https://www.econbiz.de/10014713385
empirical findings exist in Australia on the process of lease-purchase decision making by firms. The airline industry has been … making the strategically important decision of acquiring aircraft from an airline perspective in Australia and its …
Persistent link: https://www.econbiz.de/10009482060