Figini, Paolo; Vici, Laura; Viglia, Giampaolo - In: International Journal of Culture, Tourism and … 14 (2020) 2, pp. 157-171
Purpose: This study aims to compare the rating dynamics of the same hotels in two online review platforms (Booking.com and Trip Advisor), which mainly differ in requiring or not requiring proof of prior reservation before posting a review (respectively, a verified vs a non-verified platform)....