Human resource management is one of the key factors in the productivity, growth and value of companies in which knowledge plays a key role. However, especially the shrinking of industrialized societies, in which the population is ageing rapidly, will dramatically influence the structure of the...

This Handbook brings together 49 international specialists to address an issue of increasing importance for the world’s post-industrial economies; innovation as it relates to services.

Mit einem Umsatz von etwa 20 Mrd. für das Geschäftsjahr 2000/2001 und mehr als 80.000 Mitarbeitern in 56 Ländern der Erde ist die Bertelsmann AG heute das internationalste Medienunternehmen der Welt. Vor allem in den vergangenen 15 Jahren ist das Unternehmen überproportional expandiert....

Innovation measurement in the knowledge-intensive services (KIS) industry is very complex, due to a lack of adequate innovation indicators. A rather new empirical approach involves the analysis of trademarks for the measurement. This paper aims to explore the use and relevance of trademarks for...

The research was motivated by the importance of inter-firm collaboration within service innovation. Inter-firm collaboration covers a broad range of organizational combinations of various size and motivations in various levels of formal agreements. The book chapter will explore the choice of...

Human resource management is one of the key factors in the productivity, growth and value of companies in which knowledge plays a key role. However, especially the shrinking of industrialized societies, in which the population is ageing rapidly, will dramatically influence the structure of the...

Die demografische Entwicklung sowie die Heraufsetzung des Renteneintrittsalters werden in den nächsten Jahrzehnten dazu führen, dass der Anteil älterer Mitarbeiter in Unternehmen steigen wird. Gemäß der Defizithypothese bzw. des Defizitmodells wird unterstellt, dass ältere Mitarbeiter...