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Factors Influencing Customer Satisfaction and Behavioral Intention for Fast-Casual Restaurants (A Case Study in a Shopping Center, Bangkok)

Kaewmahaphinyo, Thanathon; Nuangjamnong, Chompu; … - 2021

This study examines the relationships between the six factors (food quality, service quality, physical environment quality, perceived value, satisfaction, and behavioral intention) in fast-casual restaurants. Nowadays, restaurants need to understand and give importance to the factors that...

Persistent link: https://www.econbiz.de/10013241147

Influence of Service Quality on Customer Satisfaction with Unique Orientation Towards Primary Health Centres

Krishnan G, Ajai - 2021

Every service organisation is concerned about the quality of services for retaining and satisfying their customers. That is service quality is the guiding factor of the future of any service organisation. The current study is undertaken to comprehend the influence of service quality on customer...

Persistent link: https://www.econbiz.de/10013245768

The Impact of Consumers’ Satisfaction and Repurchase Intention on E-Commerce Platform : A Case Study of The Top Three E-Commerce in Bangkok

Khanijoh, Chonthicha; Nuangjamnong, Chompu; Dowpiset, … - 2022

This study is proposed to determine factors impacting Consumers’ Satisfaction and Repurchase Intention on the E-commerce Platform in Bangkok, Thailand. The objectives of this research also to determine the impact of consumers’ satisfaction on repurchase intention, the impact of different...

Persistent link: https://www.econbiz.de/10013290393

Call Center Satisfaction and Customer Retention in a Co-Branded Service Context

Keiningham, Timothy L.; Aksoy, Lerzan; Andreassen, Tor … - 2012

Purpose of This Paper This paper examines call center satisfaction in an escalated call center context where callers are organization members of the primary/leveraged brand and have purchased additional co-branded services as part of their membership. The relationship between call center...

Persistent link: https://www.econbiz.de/10014056646

Effects of Service Quality that Leads to Word of Mouth (WOM) A Case Study of Coffee Shop in Bangkok, Thailand

Padungyos, Nantikarn; Nuangjamnong, Chompu; Dowpiset, … - 2021

This research is divided into six parts. Firstly, the introduction, that explains what the background of this research is, the problem statement in this proposal is, what research objectives are. Secondly, it presents a literature review. It divided into three sections, which are the theory that...

Persistent link: https://www.econbiz.de/10013237987

Denied by an (Unexplainable) Algorithm : Teleological Explanations for Algorithmic Decisions Enhance Customer Satisfaction

Tomaino, Geoffrey; Abdulhalim, Hisham; Kireyev, Pavel; … - 2021

Algorithmic or automated decision-making has become commonplace, with firms implementing either rule-based or statistical models to determine whether or not to provide services to customers based on their past behaviors. Policy-makers are pressed to determine if and how to require firms to...

Persistent link: https://www.econbiz.de/10013250492

Brand Image, Perceived Quality, Ease Of Use, Trust, Price, Service Quality On Customer Satisfaction And Purchase Intention Of Blibli Website With Digital Technology As Dummy Variab...

Djakasaputra, Arifin; Pramono, Rudy; Hulu, Edison - 2021

The purpose of this study is to analyze whether ease of use has a significant effect on customer satisfaction, to analyze whether trust has a significant effect on customer satisfaction, to analyze whether service quality has a significant effect on customer satisfaction, to analyze whether...

Persistent link: https://www.econbiz.de/10013221345

Service failure recovery on customer recovery satisfaction and attitude loyalty for airline industry : the moderating effect of brand authenticity

Van Dat Tran - In: Cogent business & management 11 (2024) 1, pp. 1-15

The study aims to investigate the relationship between service failure recovery, customer recovery satisfaction, and attitude loyalty for airline industry. The author propose an experimentally determined model of service recovery based on the function of brand authenticity as a moderator in this...

Persistent link: https://www.econbiz.de/10014534549

Aspects and Importance of Digital Media in Pakistan

Abdur Raheem, Syed; Akber, Fahad; Hashmi, Umair - Volkswirtschaftliche Fakultät, … - 2013

Digital Media has gained importance over the years, around the world. It has created impact in Pakistan too. This paper … draws comparison in usage and impact of Digital Media in developed worlds with Pakistan and identifies the flaws, the … potential and scope of digital media in Pakistan. Pakistan as the world’s 7th largest country has tremendous potential for …

Persistent link: https://www.econbiz.de/10011259955

Advertising value of mobile marketing through acceptance among youth in Karachi

Syed Akbar, Suleman; Azam, Rehan; Muhammad, Danish - Volkswirtschaftliche Fakultät, … - 2012

The purpose of this paper is to investigate the key influencing factors towards mobile marketing acceptance among youth in Karachi. It further analyzes the impact of mobile marketing acceptance on its advertising value. To achieve the objective of this study a convenient sample of 247...

Persistent link: https://www.econbiz.de/10011109924