Boatwright, Peter; Cagan, Jonathan; Kapur, Dee; Saltiel, Al - In: Journal of Product & Brand Management 18 (2009) 1, pp. 38-49
customer values and to translate those values into brand identity differentiators and product specifications. Design …/methodology/approach – The authors adapt a product development analysis tool, the Value Opportunity Analysis (VOA), to the design of a brand … illustrates how the VOA was used as a tool for evaluating and crafting both a brand identity, and shows how the brand identity …