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The role of job demands and em...
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Gerechtigkeit
9
Justice
9
Organizational behaviour
9
Verhalten in Organisationen
9
Canada
8
Human Resource Management
8
Kanada
8
Personalmanagement
8
Call centre
6
Callcenter
6
Emotion
5
Employee retention
5
Mitarbeiterbindung
5
Arbeitsbeziehungen
4
Employment relations
4
Ethics
4
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4
Arbeitskräfte
3
Arbeitsorganisation
3
Arbeitszufriedenheit
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Ethik
3
Job satisfaction
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Social justice
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Soziale Gerechtigkeit
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USA
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United States
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Work organization
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2
Bibliometrics
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2
Consumer behaviour
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Corporate Social Responsibility
2
Corporate social responsibility
2
Criterion contamination
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52
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Language
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English
42
Undetermined
18
German
1
Author
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Skarlicki, Daniel P.
26
Van Jaarsveld, Danielle
17
Folger, Robert
7
Shao, Ruodan
7
Kwon, Hyunji
6
van Jaarsveld, Danielle D.
6
Frost, Ann C.
5
Rupp, Deborah E.
5
Walker, David D.
5
Yanadori, Yoshio
5
Groth, Markus
4
Skarlicki, Daniel
4
Subramony, Mahesh
4
van Jaarsveld, Danielle
4
Liu, Xiangmin
3
Sieben, Inge
3
Bowen, David E.
2
Dirks, Kurt T.
2
Fisk, Raymond P.
2
Gilliland, Stephen W.
2
Grip, Andries de
2
Grönroos, Christian
2
Holtom, Brooks C.
2
Jones, Kisha S.
2
Kay, Adam A.
2
Kim, Su Kyung
2
Lee, Gwendolyn K.
2
Li, Yixuan
2
Ma, Dennis G.
2
Nadisic, Thierry
2
Nguyen, Helena
2
Patient, David L.
2
Restubog, Simon Lloyd D.
2
Solnet, David
2
Steiner, Dirk Douglas
2
Van Jaarsveld, Danielle D.
2
Walker, David
2
Wang, Mo
2
Wirtz, Jochen
2
Yagil, Dana
2
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Journal of management : JOM
8
Journal of service management
4
Academy of Management journal : AMJ
3
British Journal of Industrial Relations
3
Industrial relations : a journal of economy & society
3
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
3
Research in social issues in management
3
BJIR : an international journal of employment relations
2
European journal of industrial relations
2
Human relations
2
Justice, morality, and social responsibility
2
Personnel psychology : a journal of applied research
2
Academy of Management perspectives : AMP
1
Annals / The Academy of Management
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Business ethics quarterly : the journal of the Society for Business Ethics
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Harvard-Business-Manager : das Wissen der Besten
1
Human resource management review
1
ILR Review
1
ILR review : a publication of the New York State School of Industrial and Labor Relations, a statutory college of the State University, Cornell University, Ithaca
1
ILR review : the journal of work and policy
1
Journal of Organizational Behavior
1
Journal of Organizational Change Management
1
Journal of Service Management
1
Journal of business ethics : JBE
1
Journal of management
1
Journal of organizational change management
1
Journal of service research
1
Organizational Behavior and Human Decision Processes
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
ROA Technical report
1
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ECONIS (ZBW)
39
OLC EcoSci
14
RePEc
4
Other ZBW resources
4
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1
Misbehaving customers : understanding and managing customer injustice in service organizations
Van Jaarsveld, Danielle
;
Restubog, Simon Lloyd D.
; …
- In:
Organizational dynamics : a quarterly review of …
44
(
2015
)
4
,
pp. 273-280
Persistent link: https://www.econbiz.de/10011434290
Saved in:
2
Unpacking the relationship between customer (in)justice and employee turnover outcomes : can fair supervisor treatment reduce employees' emotional turmoil?
Van Jaarsveld, Danielle
;
Walker, David D.
;
Restubog, …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 301-319
Persistent link: https://www.econbiz.de/10012522546
Saved in:
3
Benimm dich Kunde!
Van Jaarsveld, Danielle
;
Walker, David D.
;
Kim, Su Kyung
- In:
Harvard-Business-Manager : das Wissen der Besten
45
(
2023
)
3
,
pp. 42-47
Persistent link: https://www.econbiz.de/10014280422
Saved in:
4
It takes two to tango : a multidisciplinary bibliometric review across six decades of dyadic service encounter research
Walker, David D.
;
Kim, Su Kyung
;
Van Jaarsveld, Danielle
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 970-994
Persistent link: https://www.econbiz.de/10014456521
Saved in:
5
Collective representation among high-tech workers at Microsoft and beyond : lessons from WashTech/CWA
Van Jaarsveld, Danielle
- In:
Industrial relations : a journal of economy & society
43
(
2004
)
2
,
pp. 364-385
Persistent link: https://www.econbiz.de/10002033338
Saved in:
6
The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle
;
Kwon, Hyunji
;
Frost, Ann C.
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
Saved in:
7
Industrial relations and labour market segmentation in Dutch call centres
Van Jaarsveld, Danielle
;
Grip, Andries de
;
Sieben, Inge
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 417-435
Persistent link: https://www.econbiz.de/10003916048
Saved in:
8
Call centers : emotional labor over the phone
Van Jaarsveld, Danielle
;
Poster, Winifred R.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 153-173)
.
2013
Persistent link: https://www.econbiz.de/10009663194
Saved in:
9
The influence of capital structure on strategic human capital : evidence from US and Canadian firms
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Batt, Rosemary L.
; …
- In:
Journal of management : JOM
40
(
2014
)
2
,
pp. 422-448
Persistent link: https://www.econbiz.de/10010246075
Saved in:
10
It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
Van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
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