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Make, buy or ally? : theoretical perspectives on knowledge process outsourcing through alliances

Mudambi, Susan M.; Tallman, Stephen B. - In: Journal of management studies : JMS 47 (2010) 8, pp. 1434-1456

Persistent link: https://www.econbiz.de/10008747032

Outsourcing of customer relationship management : implications for customer satisfaction

Graf, Michael; Schlegelmilch, Bodo B.; Mudambi, Susan M.; … - In: Journal of strategic marketing 21 (2013) 1, pp. 68-81

Persistent link: https://www.econbiz.de/10009717937

Outsourcing of customer relationship management: implications for customer satisfaction

Graf, Michael; Schlegelmilch, Bodo B.; Mudambi, Susan M.; … - In: Journal of strategic marketing 21 (2013) 1, pp. 68-81

Persistent link: https://www.econbiz.de/10010070094

Make, Buy, or Ally? Theoretical Perspectives on Knowledge Process Outsourcing through Alliances

Mudambi, Susan M.; Tallman, Stephen - 2023

Outsourcing knowledge and innovation activities offer cost savings and superior performance, but can also put a firm’s unique resources and capabilities at risk. Characterizations of outsourcing as a make-or-buy decision do not fit well with decisions on knowledge process outsourcing (KPO)....

Persistent link: https://www.econbiz.de/10014254545

Make, Buy or Ally? Theoretical Perspectives on Knowledge Process Outsourcing through Alliances

Mudambi, Susan M.; Tallman, Stephen - In: Journal of Management Studies 47 (2010) s2, pp. 1434-1456

Outsourcing knowledge and innovation activities offer cost savings and superior performance, but can also put a firm's unique resources and capabilities at risk. Characterizations of outsourcing as a make-or-buy decision do not fit well with decisions on knowledge process outsourcing (KPO). KPO...

Persistent link: https://www.econbiz.de/10008681415